IT Support Specialist

Job Description

Job Description

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place!

E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems.

We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life.

Role Overview

We are seeking a motivated IT Support Specialist to join our team in Arlington, Texas. You’ll play a key role in supporting the daily technology needs of our executive, administrative, finance, and engineering teams—ranging from resolving helpdesk tickets and setting up equipment to troubleshooting connectivity issues and assisting with onboarding. This is a hands-on position ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on IT operations as our company continues to grow.

What you will do:

• Provide technical support and resolve issues to end users’ satisfaction. 
• Assist with onboarding new users. 
• Troubleshoot and resolve network connectivity issues. 
• Setup and deploy new workstations, peripheral equipment, and software. 
• Respond to ad-hoc and walk-in IT requests. 
• Document troubleshooting steps and contribute to the internal knowledge base. 

What you bring to this role:

• Minimum of 1 year of experience in a Helpdesk or IT Support role 
• Assist with onboarding new users. 
• Troubleshoot and resolve network connectivity issues. 
• Setup and deploy new workstations, peripheral equipment, and software. 
• Respond to ad-hoc and walk-in IT requests. 
• Monitor IT equipment levels and notify senior staff when inventory is low.
• Document troubleshooting steps and contribute to the internal knowledge base. 

Bonus points:

• Additional certifications such as CompTIA Network+ or Linux+ 
• Associate degree or higher in Information Technology or a related field 
• Candidate MUST be local to Arlington or nearby areas.

Additional Requirements

This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.

Why E-Space is right for you:

As a member of our team, you will play a crucial role in driving our success. Our team members have a strong sense of dedication and responsibility; this includes a strong commitment to our mission to create an entirely new suite of global capabilities to improve lives, business efficiencies and build a smarter planet. This means that there will be times when extra hours, including nights and weekends, may be needed to meet critical deadlines and mission goals. In return, we offer a dynamic work environment with opportunities for professional growth and development and the chance to make a meaningful impact in a high-growth industry.

We want you to make the most of your journey at E-Space. That’s why we support and invest in the physical, emotional and financial well-being of our team members and their families. Some of what you can expect when working at E-Space:

• An opportunity to really make a difference

• Sustainability at our core

• Fair and honest workplace

• Innovative thinking is encouraged

• Competitive salaries

• Continuous learning and development

• Health and wellness care options

• Financial solutions for the future

• Optional legal services (US only)

• Paid holidays

• Paid time off

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.