Front Desk Officer

Mouratoglou Racket ClubLeveraging the success of its world-famous Academy in the South of France, Mouratoglou has extended its coaching methodology beyond borders since 2020. Through its existing 27 centers in Greece, Malaysia, Italy, the UAE, the United States & Indonesia, players of all ages and levels can enjoy the unique Mouratoglou experience worldwide.We are looking for a proactive and client-focused Communication Officer to join our future Racket Club in San Antonio, Texas.As the main point of contact for our clients, you will manage daily communications and help ensure a smooth, welcoming and professional experience throughout their journey with our tennis center.Job DescriptionManage client communications via WhatsApp, email and phoneRespond to inquiries regarding lessons, programs, schedules, prices and availabilityAssist clients with bookings, confirmations, payments and reschedulingProvide clear and accurate information about the center's servicesSuggest suitable alternatives when a requested service or time slot is unavailableHelp convert client inquiries into bookings while maintaining excellent serviceCoordinate with the Office Manager, Head Coach, Tennis Director and on-site teamsSupport reception and pro shop operations when requiredMaintain organized communication records and ensure reliable follow-upProfileExcellent written and verbal communication skillsProfessional, friendly and solution-oriented approachStrong organizational skills and attention to detailAbility to manage several conversations and requests simultaneouslyComfortable working in a fast-paced environment with changing prioritiesCommercial mindset and ability to understand clients' needsPatient, adaptable and able to remain calm when dealing with demanding situationsPositive attitude and strong team spirit