Service Manager-HD Mechanics

Service Manager

The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced Heavy Duty Technician seeking to transition into a management position while remaining actively involved in shop operations. The Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.

Key Responsibilities

• Provide technical leadership and oversight for HD repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
• Ensure repairs and services meet company quality standards and manufacturer specifications
• Support customer service by working closely with service advisors and management to resolve technical concerns
• Monitor workflow and help manage shop productivity and turnaround times
• Promote and enforce safety standards and proper shop procedures
• Assist with technician training, development, and performance feedback
• Support inventory control related to tools, equipment, and shop supplies
• Communicate operational issues, staffing needs, and performance trends to the Location Manager
• Contribute to continuous improvement initiatives that enhance efficiency and service quality

Technical Skills & Experience

• Strong working knowledge of: HD and MD truck repair and maintenance, alignments and suspension systems, brake systems, engine and electrical diagnostics, heating and air conditioning systems
• Ability to troubleshoot and diagnose complex mechanical and electrical issues
• Experience using diagnostic tools and shop management systems preferred

Qualifications

• Minimum of 5 years of experience in the HD repair industry
• Proven background as an automotive technician working on autos and light trucks
• ASE certification preferred but not required
• Valid driver's license with a satisfactory driving record
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment

Core Competencies

• Technical expertise and problem-solving
• Coaching and mentorship
• Customer-focused decision-making
• Accountability and reliability
• Team leadership and collaboration

Work Environment & Physical Demands

• Tire repair shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs
• Use of hand tools, diagnostic equipment, and shop machinery

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including: medical, dental, and vision insurance, supplemental insurance, paid time off and holidays, 401 (k) with company matching up to 4%
• Performance-based bonus opportunity tied to overall shop operations and results

Equal Employment Opportunity Statement

Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.