Customer Service Supervisor

Description

Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers.

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.

• Promptly handle all Passenger service complaints with a focus on positive resolution.

• Responsible for staff scheduling, leadership development and employee accountability.

• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.

• Assist customers with special needs and unaccompanied minors.

• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.

• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.

• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.

• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.

• Must have high school diploma or equivalent.

• Must have a positive, can-do, upbeat personality.

• Must be able to speak, read and write in English proficiently.

• Must be available and flexible to work variable shifts including weekends and holidays.

• Comfortably and continuously move/lift customer luggage with up to 70lbs.

• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.

• Will be exposed to respiratory irritants (jet fumes)

• Must pass an FBI criminal background check and obtain a customs seal.

• Must successfully complete and pass the initial new hire classroom and on-the-job training.

• Must have strong verbal and written communication skills.

• Knowledge of computer software programs.

• Must pass pre-employment drug test.

Qualifications

Licenses & Certifications

Required

• EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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