Health Unit Coordinator - Coronary ICU

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. The Health Unit Coordinator (HUC) provides exceptional customer service to patients, families, visitors, and staff while supporting a positive patient experience in a fast-paced clinical environment. This role performs a variety of administrative and clerical duties to ensure efficient operational flow within the department. The HUC supports the Coronary Intensive Care Unit (CICU), a 24-bed critical care unit specializing in the treatment of patients experiencing complex and life-threatening cardiac conditions. Responsibilities include communication coordination, patient record management, order processing, and supporting the interdisciplinary care team to promote safe, high-quality patient care. A caregiver in this position works evenings, 3:00pm—11:30pm. Weekend and holiday rotation required. A caregiver who excels in this role will: Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights and make rounds. Assist with processing patient admissions, transfers and discharges. Assist patients and families with wayfinding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices. Minimum qualifications for the ideal future caregiver include: High school diploma or GED 1 year of experience in a customer service-related role Experience with typing, computer training or equivalent coursework Preferred qualifications for the ideal future caregiver include: College degree Microsoft Office experience Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $18.25 Maximum hourly: $24.95 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic