Customer Service Representative - Wed/Sun Off

Job Description

Job Description

We are seeking experienced Customer Service Representatives to support employees with questions related to health, retirement, enrollment, claims, and other benefit programs. This long-term temporary assignment will begin remotely and is expected to run through April 2027.
The ideal candidate is detail oriented, self-directed, dependable, technologically confident, and comfortable handling sensitive information while working independently. Responsibilities: • Answer employee benefits questions accurately and professionally. • Guide employees through systems, portals, enrollment processes, and available resources. • Research customer issues, resolve routine matters, and appropriately escalate complex cases. • Document all interactions accurately and thoroughly. • Navigate multiple systems while actively assisting employees. • Protect confidential employee and benefits information. • Learn new systems, benefits content, and processes during required training.
Schedule: • 40 hours per week, Monday-Friday. • 8-hour shifts with a 30-minute lunch. • Assigned shifts will fall within operating hours of 7:30 a.m.-6:00 p.m. CT. • Saturday and Sunday off. • Specific shift times will be assigned based on business needs.
This assignment is remote to start; however, candidates must reside in Northwest Arkansas and understand that work-location requirements could change during the assignment.

• 6+ months of customer service, contact center, benefits, insurance, pharmacy, healthcare, HR, banking, claims, or similar professional experience.

• Strong verbal and written communication skills with the ability to communicate clearly and professionally.

• Professional judgment and demonstrated ability to work independently.

• Strong attention to detail and accurate documentation skills.

• Comfortable navigating multiple computer systems and learning new technology quickly.

• Reliable, coachable, and accountable for attendance and performance.

• Ability to complete approximately 3-4 weeks of required training with consistent attendance.

• Must reside in Northwest Arkansas.

• Must have a private, professional home workspace where confidential conversations cannot be overheard.

• Must have secured home internet of at least 25 Mbps download / 5 Mbps upload. Personal mobile hotspots are not permitted.

• Must be available, professional in appearance, and actively working throughout the assigned remote schedule.