Customer Service Representative - Optum (Remote US)

Customer Service Representative – Optum (Remote US)

Optum, part of UnitedHealth Group, is hiring Customer Service Representatives to provide compassionate support to patients and members. This is a remote, full-time role available to candidates residing in Arizona, Nevada, Utah, or New Mexico .

• Job Title: Customer Service Representative I
• Company: Optum (UnitedHealth Group)
• Location: Remote (AZ, NV, UT, NM)
• Salary: $16.15–$28.80/hour (based on experience and local market)
• Contract Type: Full-Time (40 hours/week)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM MST (occasional overtime)

Role Overview

You will answer inbound calls, assist customers with scheduling, insurance, and benefits, and resolve inquiries with empathy and accuracy. This role requires strong computer navigation skills and the ability to manage high call volumes while delivering excellent service.

Key Responsibilities

• Handle 50–70 inbound calls daily, identifying customer needs
• Ask appropriate questions and document information in systems
• Research complex issues across multiple databases
• Partner with support teams to resolve escalated issues
• Schedule patient appointments and update demographics
• Provide compassionate, solution-oriented customer support

Candidate Requirements

• High School diploma/GED OR equivalent experience
• Must be 18+ years old
• 1+ years of experience in a medical environment (phones/computers as primary tools)
• Knowledge of medical terminology
• Strong computer navigation skills (Windows applications)
• Ability to work full-time, Monday–Friday

Preferred

• 1+ years of healthcare experience
• Ability to type 40+ words per minute

Telecommuting Requirements

• Dedicated, private workspace
• Secure handling of sensitive documents
• High-speed internet connection approved by UnitedHealth Group

Soft Skills

• Active listening and rapport-building
• Conflict management in stressful situations
• Comprehensive health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off
• Incentive and recognition programs
• Equity stock purchase plan

How to Apply

Apply directly via UnitedHealth Group’s careers portal . Highlight your healthcare customer service experience, computer navigation skills, and ability to manage high call volumes with empathy.