Director of Operations

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We’re Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people . Southwind , a leading operator of 1-800-GOT-JUNK? and other premier home service brands, is seeking a high-caliber Director of Operations to lead our New York City territory. You will be the engine of the business—the bridge between high-level strategy and daily field execution. You aren’t just managing a schedule; you are driving field excellence, coaching a massive frontline team, and ensuring our NYC operations run with “white-glove” precision. From hitting aggressive labor efficiency targets to maintaining a culture of safety and accountability, you will own the results of a world-class service operation. Position: Director of Operations Location: Bronx, NY Pay Range: $95,000 - $100,000 Base Salary + $15,000 Bonus/Profit Share Potential What You’ll Do: Team Leadership: Lead, manage, and coach a high-performing operations team. You’ll be responsible for the “Power 5” culture—ensuring every teammate is productive, safe, and aligned with our core values. Operational Execution: Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols). Financial & Data Integrity: Manage the “Scorecard & OKR” cycle. You’ll ensure job notes, revenue documentation, and labor inputs are 100% accurate, reducing billing disputes and maintaining a transparent pipeline. Quality & Safety: Champion a zero-compromise safety culture by enforcing strict DOT compliance and rigorous driving standards. You will ensure all equipment, trucks, and warehouse spaces remain in “tour-ready” condition. Consistent Customer Service: Guarantee a “white-glove” experience for every customer. You will lead the charge on service excellence, managing real-time escalations and coaching the team. What you’ll bring: Field Experience: Proven background in high-volume logistics, fleet management, construction, or residential/commercial service operations. Problem Solving: Ability to solve real-time logistical challenges in a fast-paced urban environment (routing, site access, and team coordination). Leadership: Proven ability to manage field crews, enforce safety standards, and drive performance. A “lead by example” mentality. You aren’t afraid to get your hands dirty at the warehouse but can pivot instantly to a high-level strategy meeting with the GM. Process Mindset: You are systems-oriented and can enforce standard operating procedures to ensure service consistency and drive accountability through data-driven feedback. Communication: Strong ability to coordinate between field teams, dispatch, and customers. Requirements: Must hold (or be able to obtain) a valid DOT medical certification and be comfortable with the physical nature of a field-based leadership role. Why Choose Southwind?: Competitive Compensation: Base pay with performance-based bonus structure that rewards operational excellence. Career Advancement: We are a growth-focused company with professional development and leadership training built into our DNA. Award-Winning Culture: Recognized as a “Best Places to Work” and “Fast 50 Company.” Comprehensive Benefits: Including health, life, dental, and vision insurance. Future Security: 401k matching program and options for HSA/FSA, AD&D, and more. Southwind and its group of companies are proud to be an Equal Opportunity, Affymative Action, Veteran friendly employer. #J-18808-Ljbffr