Unit Clerk

Job Summary

Provides coordination, clerical and administrative support to the health care team on patient care units. Maintains a customer focused approach establishing effective communication between the health care team and the patient, family/significant other.

Responsibilities

• Communication-Demonstrates the ability to process and interface appropriate information between the health care team and the patient, family/significant other to ensure quality patient outcomes. Maintains the flow of telephone communication through appropriate information gathering and relay.
• Clerical- Performs such duties as filing, faxing, and photocopying.
• Secretarial- Supply management, maintains adequate levels of patient care/medical and office supplies.
• Documentation - Appropriately transcribes MD orders and pertinent patient information.
• Reception Services - Greets and directs all customers in a friendly and courteous manner.
• Scheduling Patients - Appropriately schedules patients for all needed services.
• Forms Management - Maintains knowledge of general Hospital and unit specific forms, ensuring adequate supplies are available at all times.
• Demonstrates understanding and respect for cultural and religious beliefs of people served.
• Age Specific - Demonstrates ability to respond to people served based on developmental age.
• Demonstrates ability to recognize and report suspected abuse and neglect according to policy procedure and law.
• Works collaboratively with MDs and NPs and staff Nurses.

Qualifications/Requirements


EXPERIENCE

Additional training or education in the health care/medical terminology field desirable. Well developed interpersonal and communication skills. Knowledge of computer and office equipment preferred.

EDUCATION

High School Diploma or equivalent education/experience.