Leasing & Service Professional

Job Description

Job Description

The  Leasing and Service Professional, Level 1 is responsible for generating leases, delivering an exceptional prospect experience, supporting resident satisfaction, and helping the community achieve occupancy, revenue, and retention goals.  

KEY RESPONSIBILITIES  

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance to company standards and performance expectations

REQUIRED QUALIFICATIONS  

• High school diploma or GED
• Strong verbal communication, interpersonal, and closing skills
• Strong organization and follow-through
• Ability to work weekends as needed

PREFERRED QUALIFICATIONS  

• Leasing, sales, hospitality, retail, or customer service experience preferred
• Knowledge of Fair Housing practices
• Experience with CRM, OneSite, Yardi, Entrata, or similar systems

COMMUNICATION SKILLS  

• Leasing, sales, hospitality, retail, or customer service experience preferred
• Ability to build rapport quickly with prospective and current residents
• Professional telephone, email, and in-person communication skills
• Effective sales presentation and closing communication abilities
• Ability to actively listen and identify prospect needs
• Strong follow-up and organizational communication skills
• Ability to work collaboratively in a team-oriented environment
• Professional conflict resolution and service recovery skills

TECHNOLOGY SKILLS  

• Basic proficiency with Microsoft Office Suite and property management software
• Ability to learn and use property management and CRM systems
• Experience entering and maintaining accurate prospect and resident data
• Ability to manage digital guest cards, applications, and leasing documentation
• Familiarity with online leasing, scheduling, and communication platforms
• Basic understanding of social media platforms for community marketing purposes
• Ability to use mobile devices, tablets, and standard office equipment effectively
• Frequent walking, standing, touring, and desk work
• May require Saturday or weekend availability
• Must maintain professional appearance and strong resident-facing presence

PHYSICAL/WORK REQUIREMENTS 

• Frequent walking, standing, touring, and desk work
• May require Saturday or weekend availability
• Must maintain professional appearance and strong resident-facing presence

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.   

WHY JOIN BRIDGE PROPERTY MANAGEMENT?  

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.  

WHAT WE OFFER  

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.