Shift Supervisor

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Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

POSITION OVERVIEW


Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.


ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
• Dive into Team Member training, providing clear feedback and coaching vibes.
• Keep the store managers in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair-sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Most importantly - have fun while creating unforgettable experiences!

Requirements:

• Strong communication, interpersonal skills and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Ability to multitask and thrive in a busy, dynamic environment.
• Attention to detail and safety requirements
• Previous customer service and cash handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• Manual dexterity and good hand-eye coordination
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds
• High school diploma or equivalent; additional education is a plus.

Compensation: $18.00 - $20.00 per hour


At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect place.

We've been busy perfecting our craft since 1914 and we're excited to expand our century-old legacy to Florham Park, NJ. With 11 family-owned locations in Pittsburgh, the Florham Park location marks the beginning of something sweet - and we can't wait to share it with you.


Embark on a journey with us where there is room to grow and develop internally.

Come shake things up with MilkShake Factory and become part of our story!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.