Contact Lens Technician

Job Description

Job Description

Claris Vision was formed in 2011, bringing together some of New England’s top eye care practices to provide the most comprehensive spectrum of vision care services available in the region. Claris Vision’s team of leading physicians are dedicated to providing the best clinical care, utilizing leading technology, and ensuring an individualized experience and high-quality care plan for each patient.

The Contact Lens Technician supports the clinical and optical teams by assisting patients with contact lens services, including lens education, insertion and removal training, contact lens ordering, inventory management, and follow-up coordination. This position helps ensure patients receive appropriate instruction, high-quality customer service, and a positive experience throughout their contact lens journey.

The ideal candidate is detail-oriented, patient-focused, organized, and comfortable working in a fast-paced eye care environment.

What You'll Do

Patient Care and Education:

• Educate patients on proper contact lens handling, insertion, removal, cleaning, disinfection, storage, and replacement schedules.
• Demonstrate and supervise contact lens insertion and removal techniques, within the employee’s training and authorized scope of practice.
• Reinforce contact lens hygiene, safety precautions, and compliance with prescribed wearing schedules.
• Verify contact lenses Rx's via inside and outside channels.
• Answer routine patient questions regarding contact lens care, comfort, and use.
• Identify patient concerns or potential complications and promptly refer them to the optometrist or ophthalmologist.
• Provide courteous, professional service while maintaining patient confidentiality.

What We're Looking For

• Patient-centered communication and education
• Attention to detail and accuracy
• Organization and time management
• Problem-solving and follow-through
• Professionalism and discretion
• Teamwork and adaptability
• Computer literacy and data entry
• Ability to manage multiple priorities in a busy clinical setting

Required:

• High school diploma or equivalent.
• Previous experience in optometry, ophthalmology, optical retail, or other health care setting.
• Strong communication, organization, and customer service skills.
• Ability to learn contact lens products, office procedures, and electronic health record systems.
• Attention to detail when handling patient information and processing orders.
• Ability to communicate clearly and compassionately with patients of varying ages and abilities.
• Commitment to patient safety, confidentiality, and professional conduct.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Preferred:

• Experience assisting patients with contact lens insertion and removal.
• Familiarity with contact lens brands, lens types, replacement schedules, and care systems.
• Experience with electronic health records, practice management software, and optical inventory systems.
• Knowledge of contact lens ordering, insurance benefits, and patient billing procedures.
• Relevant contact lens technician, optometric technician, or optical industry training
• Computer skills

Physical and Work Environment Requirements

• Ability to work in a clinical or optical office environment for extended periods.
• Ability to stand, sit, walk, and move between patient care and administrative areas throughout the workday.
• Ability to handle small contact lens products, packaging, and clinical supplies.
• Ability to use computers and standard office equipment.
• Reasonable accommodation will be provided as required by applicable law.

Why Join Us?

• We believe exceptional patient care begins with an exceptional patient experience. You'll have the opportunity to lead a talented team, improve how we serve our patients, and play an important role in the continued growth of our practice.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties to be performed.

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.