Systems Technician

Integris Systems TechnicianThe role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field.Shift: 8-5P, must be able to go onsite minimum two days a week and work in the call queue the remaining days.Job ResponsibilitiesManage service intake via email and the client portal.Conduct basic troubleshooting for non-complex issues within single-user system environments.Document troubleshooting activities accurately within the ticketing system.Support Professional Services with client onsite deployment as needed.Adhere to established client support documentation.Job QualificationsEducation/Certification Requirements:Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.High School Diploma/GED or equivalent qualification.Experience Requirements:Preferably, a minimum of 1 year of service-related experience.Basic infrastructure and troubleshooting skills.Valid driver's license required.At Integris, we value our team members and offer comprehensive benefits, including:Medical, Dental, and Vision Insurance401K Retirement PlanMinimum 4 Weeks of Paid Time Off (PTO)Birthday PTOPaid HolidaysPaid Time Off for VolunteeringShort-Term and Long-Term Disability InsuranceLife InsuranceSupplemental InsuranceEmployee Assistance ProgramJoin us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better.Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.