Coordinator, Host City Volunteer, FWC26 - Kansas City

Department: Tournament and Venue Operations Location: Kansas City Overview At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. Position Reporting organizationally to FIFA’s Host City Manager, the Volunteer Coordinator for Kansas City will help serve volunteer efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 cities. FIFA is seeking a reliable, proactive, and service‑oriented Host City Coordinator to support the day‑to‑day delivery of the Volunteer Program. This role is essential to ensuring the smooth and professional operation of the volunteer center, while creating a memorable experience for all attending candidates and volunteers supporting the operations. The coordinator will focus on customer service, operational excellence, and database management, aligning with the specific needs and strategic planning of each city. The position contributes to building an integrated program across host cities, with a strong emphasis on achieving local recruitment objectives. Responsibilities Logistics & Operational Support: Work with the Host City Volunteer Manager to ensure a seamless operational readiness of the Volunteer Center, including logistical setup and coordination, and operations through the recruitment phase of the Center. Assist in general upkeep of back‑of‑house areas, including office and break spaces. Assist with Volunteer Platform system maintenance. Coordinate with security, IT, and facility management as required to ensure a safe and functional venue. Recruitment Operations: Assist with the overall operations of the Volunteer Center. Manage the welcome desk and ensure positive first impressions for all arriving volunteers. Provide wayfinding assistance throughout the Volunteer Center, guiding attendees through various zones (e.g., check‑in, video room, meeting pods, legacy zone). Respond to general inquiries from volunteers and staff in a professional and informed manner. Facilities & Hospitality: Monitor and restock food and beverage areas as needed for volunteers and staff. Support maintaining a clean and tidy environment to ensure a welcoming space for all attendees throughout the day. Report and resolve any process, facility, tech or equipment issues in a timely manner. Volunteer Experience: Ensure all spaces remain welcoming, functional, and aligned with FIFA's standards of experience. Be an on‑site ambassador for the FIFA Volunteer Program, helping to create a positive and memorable journey for every participant. Your Profile Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. Initiative: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control. Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. Vision: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Education & Qualifications Bachelor’s Degree or similar level of education Work Experience Previous experience in venue operations, hospitality, event management, or customer service preferred. Strong communication skills, professionalism, and the ability to interact with diverse groups of people. Ability to work on your feet for long hours in a fast‑paced, guest‑facing environment. Flexible schedule including weekends, holidays, and extended hours during peak periods. Must be able to lift and move light equipment or supplies as needed. A positive, can‑do attitude and a passion for large‑scale events and community programs. Ability to create, engage and foster productive working relationships with internal and external stakeholders and volunteer groups. Ability to meet deadlines and is a problem solver. Strong communication skills, both oral and written. Team player, able to work under pressure. Positive attitude, patience, and persistence. Flexible, adaptable and able to respond to changing and conflicting requirements and priorities. Ability to work both independently and in a dynamic, cross‑functional team structure. Languages Fluent in English (written and spoken) Spanish and/or French proficiency is a plus Technology Proficient in MS Office (Excel, Word, PowerPoint) and planning software and online collaboration tools Database management tools Fixed‑Term Information This role is a fixed term role with the opportunity for extension through July 2026, based on performance. Additional phases of the program would include selection and role offer, training and scheduling, tournament operations at the stadium and different city locations. #J-18808-Ljbffr FIFA World Cup 2026™ - Canada, Mexico and the United States