Human Resources Administrator II

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Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned and operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with over 8,500 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in all 50 states as well as Washington, D.C., Puerto Rico, The U.S. Virgin Islands, Guam, and The Northern Mariana Islands. Walden Security is also the nation's largest WBENC-Certified Women's Business Enterprise specializing in security services, one of the nation's only security firms with an ISO® 9001:2015 Certified Quality Management System and is a Top 125 Training Apex Award recipient for the last five consecutive years.

We're a family-owned and operated business, and that's how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

Right now, we're seeking inspired, motivated, and customer service-oriented people to add to our team. Walden Security welcomes a diversity of professional backgrounds, and we'll make sure you have the support and training you need to be successful.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

SUMMARY: Assists Human Resources Manager with various Human Resources administrative functions and performs administrative duties related to the operations of the branch or office.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the Human Resources Manager, Regional Vice President or General Manager.

• Keeps records related to employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Administers pre-employment tests, drug screens, background checks and pre and post-employment documentation.
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits.
• Updates employee files to document personnel actions and to provide information for payroll and other uses.
• Creates and enters new employee personnel information into the HRIS.
• Examines employee files to answer inquiries and provides information to authorized persons.
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Participates in company Quality Assurance initiatives, including record keeping, training and auditing.
• Assists with coordinating and scheduling new hires to attend (ISOT) Initial Security Officer Training classes.
• Answers DOL unemployment inquiries and completes verification of employment requests for employees.
• Assists with uniform assignments, exchanges, or reimbursements.
• Assists with maintenance of uniform room cleanliness and inventory.
• Assists Human Resources Manager in the filing of FMLA requests and Workers' Compensation claims.
• Assists Human Resources Manager with DOL unemployment inquiries. Completes verification of employment requests for employees.
• Performs other clerical duties as needed, such as filing, photocopying and collating.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. The Human Resources Administrator II reports to the Human Resources Manager and is subject to supervision from the Human Resource Manager and Regional Vice President or General Manager. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor's degree; or two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts with basic addition, subtraction, multiplication and division with accuracy.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

COMPUTER SKILLS: To perform this job successfully, the Human Resources Assistant should possess intermediate skills in Microsoft Office software including Word, Excel, Outlook and Powerpoint and should have working knowledge of applicant tracking systems (ATS); Human Resources systems (HRIS); internet programs; and order processing systems.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Drivers License.

OTHER QUALIFICATIONS: Ability to pass a drug screen and criminal background check. Must be able to travel on a limited basis (less than 20%).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus and ability to see and distinguish basic colors .

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Applicants/employees must have capacity to perform duties without risk to themselves or others. Qualified individuals must be able to perform the job requirements with or without reasonable accommodation. The noise level in the work environment is usually quiet.

OTHER TASKS: This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.