Computer Sales & Customer Service Rep - Online - 4 Day Work Week

Job Description

Job Description

Join the XOTIC PC Customer Service & Sales TeamTurn Your Passion for Tech Into a Career You'll LoveAre you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC, we're looking for motivated, friendly, and tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters. About UsSince 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family. What You'll Be DoingThis isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact. Guide customers through their buying journey - from first questions to final builds Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality Recommend the perfect systems for gamers, creators, and professionalsMultitask across multiple active conversations while maintaining accuracy and focus Work efficiently through support tickets so customers get fast, clear, and helpful answers Use tools like ChatGPT and AI assistants to improve speed and solution quality Collaborate with a team that lives and breathes tech and customer excellence Why You'll Love Working Here4-Day Work Weeks (Mon-Fri, outside of peak holiday season)Unlimited Vacation - trust-based time-off policyRegular Team Lunches, Events & GiveawaysEmployee Discounts on high-end gear and systemsCasual Dress Code - jeans, hoodies, game tees welcomeCareer Growth opportunities in support, sales, marketing, or operationsA work culture driven by passion, innovation, and performance What We're Looking ForA strong passion for technology, gaming, or high-performance PCsAbility to multitask effectively across support channels without losing qualityExcellent communication skills - written and verbalFocused work ethic - you follow through on issues and move on efficientlyAbility to resolve tickets quickly and clearly while maintaining high customer satisfactionConfidence using AI tools like ChatGPT to support customersTyping speed of at least 40 WPMHigh school diploma or equivalent - must be 18+Local to Lincoln, NE - this is an on-site role Bonus Points If You Have:2-4 years of customer service or phone-based sales experienceFamiliarity with CRMs or customer service platformsExperience helping others with gaming setups or computer builds Want to Stand Out?Record a short (2-min max) video intro and tell us:Who you areWhy you're a great fit for this roleWhat makes you passionate about gaming or techSend it to View email address on ziprecruiter.com or share an unlisted YouTube or Instagram link (don't forget the application too!). Benefits & Perks401(k) with employer matchingHealth, dental, and vision coverageAflac loss-of-pay insurance4 Day work week Monday - Friday (Mon-Fri, outside of peak holiday season)Unlimited vacationEmployee discountsA close-knit, forward-thinking work environment where your input matters Apply Today - Build Something Awesome with UsAt XOTIC PC, you're not just another employee - you're part of a team that's shaping the future of performance computing. If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.Apply now and let's power up together.