Account Manager

Company Description About Playtech Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. Ready to level up your career? We are looking for an exceptional Account Manager to join our ever-growing #PlaytechWorld. As a market leader in the gambling and financial trading industries, Playtech is at the forefront of delivering business intelligence-driven gambling software, services, content, and platform technology. If you are passionate about the gaming industry and thrive in a dynamic, fast-paced environment, we want to hear from you! Job Description Your influential mission. You will... Be on top of customer business models, including marketing strategies (e.g., bonuses, admin usage). Manage day-to-day commercial contact between Playtech customers and internal stakeholders. Drive customer performance and revenue growth through strategic recommendations using KPI(s) & benchmark analysis. Promote tasks internally, including development requests and initiation of new projects. Assist the Regional Director in working on group-wide deals. Ensure customers are aware of and utilize new Playtech products. Provide customers with appropriate marketing materials for promoting all products. Maximize revenues and profits through existing products and channels by developing account management tools. Maintain excellent relationships with each Playtech customer through regular communication and meetings. Coordinate the interface of Playtech’s project management, translation, finance, compliance, and legal processes with customer’s equivalent staff. Maintain detailed customer relationship information and share regularly with colleagues/management. Develop new marketing initiatives with customers. Maintain detailed information on Playtech competition in the online market for regular feedback into the team. Provide first-level business support and act as an escalation point for technical issues. Attend exhibitions and events. Conduct operational audits. Qualifications Components for success. You... Are highly self-motivated and can work well autonomously. Possess a high level of emotional intelligence (EQ) and are passionate about the gaming industry. Have excellent written and spoken English, Spanish and Portuguese skills. Have experience managing or working with international and external customers. Have experience with a software or internet company in a relevant position. Are detail-oriented, self-managed, a team player, and capable of multitasking. Are service and business-oriented with excellent interpersonal skills. Have strong analytical and problem-solving abilities. Have knowledge of internet advertising (an advantage). Can prioritize and manage client engagements effectively. Have proven negotiation skills. Have a background in managing legal contracts and documents (an advantage). Have proven ability to manage multiple client relationships and grow revenues. Have an interest in and knowledge of sports, betting, casino games, and poker. Understand IT platforms, systems, and development processes. Are good with numbers. Have experience in the online gaming industry. Have at least 2 years of experience or background in Customer Services/Customer Support B2B. You'll get extra points for... Knowledge of internet advertising. Background in managing legal contracts and documents. Proven ability to manage multiple client relationships. Interest in and knowledge of sports, betting, casino games, and poker. Thrive in a culture that values... A competitive salary and bonus scheme. A fantastic team culture. Opportunities to work in the gaming industry with one of the top teams in the sector. Professional growth and educational development opportunities. An inclusive environment where differences are celebrated, and everyone is encouraged to be themselves at work. Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. #J-18808-Ljbffr