Leadership Operations Coordinator

Front Desk Operations & Supervision Oversees the operations of the front desk. Recruits, interviews, hires, trains, leads and evaluates Leadership Specialists (student office assistants) to ensure quality customer service and proficiency with departmental operations. Ensures recruitment practices are inclusive and yield an applicant pool reflective of the CPP population. Provides task direction, work assignments, performance feedback, and conduct expectations. Meets one‑on‑one with student assistants to provide ongoing training, feedback on performance, and support. Ensures responsibilities are appropriate and effective as representatives of the department, division, and university. Ensures Leadership Specialists follow university employment guidelines and comply with labor law. Regularly assesses office assistant training curriculum for effectiveness and makes improvements. Oversees the main department email and phone lines. Processes and maintains student hiring paperwork and payroll. Identifies and implements operational efficiencies. Administrative Coordination Serve as timekeeper – responsible for ensuring that all staff and student staff accurately enter their hours worked, reviewing submitted entries for completeness and accuracy, and ensuring compliance with department timekeeping procedures and university policies. Maintain a high level of customer service and satisfaction with the diverse needs of the students, staff & faculty who come to the office. Demonstrate on‑going understanding and appreciation of diversity and to meeting the needs of a multicultural university. Coordinates the Bronco Leadership Fund including leading approvals committee, coordinating with students for reimbursement process, updating the Leadership Fund manual and website. Curates student communication plan and office events utilizing Slate CRM to effectively inform students of leadership opportunities and enhance the student experience. Routinely updates manuals with current processes, procedures, and policies as needed. Serves as liaison between Bronco Leadership Center and ASI, Inc. Financial Services. Approves posters & flyers from student clubs & organizations. Provides support to students who have questions regarding the poster & flyer process. Attends and participates in all staff meetings, retreats, and trainings for BLC, the Student Experience cluster, and the Division of Student Affairs as assigned. Oversees and provides regular updates to the Bronco Leadership Center website utilizing the Cascade user platform. Scheduling & Reservations Schedules indoor campus events for student clubs & organizations, utilizing classrooms inside and outside locations using 25Live online scheduling management platform. Maintains records of scheduling forms and supporting documents as needed. Trains campus entities on the process to schedule space on campus. Maintains and monitors campus calendar. Coordinates Outreach Tabling for the department such as campus preview days and tabling requests from other departments. Serves as the primary BLC Departmental liaison to the campus scheduling committee. Refers larger external requests for events to license of facilities under Facilities Planning & Management. Develops annual work plans, assessment reports and provides additional data upon request. Departmental Responsibilities Assists the Director and Senior Coordinator of the Bronco Leadership Center (BLC) with the overall development of programs and services which affect the development and wellbeing of all students. Provides weekly office hours to meet with registered student organization schedulers to provide assistance with 25Live. Advises general student clubs/organizations with event planning and campus policies. Meets with student club/organization leaders to advise them on the processes needed and required to confirm scheduled events on campus. Advises Student Interest Clubs Council, which is one of the larger student councils on campus representing over 50 individual student clubs and organizations. Attends weekly executive board meetings and quarterly student retreats. Meets one‑on‑one with executive council club officers on a weekly basis. Helps negotiate any conflicts among any individual clubs or organizations affiliated with the Student Interest Clubs Council. Coordinates the Vendor Program which includes creating a database of approved vendors for the academic year with insurance certificates, updated contracts, and other required paperwork. Maintains and updates the vendor schedule. Works with campus facilities and risk management to obtain permits for the vendors. Receives payment for use of space, deposits these payments in a timely manner, and maintains good customer relations with all vendors. Other Incumbent will be required to drive their personal vehicle to attend off‑campus meetings, trainings and conferences. Interprets and advises campus members and non‑affiliates on university policies and procedures. Maintains a strong level of written and verbal communication skills. Communicates in a manner that demonstrates sensitivity, compassion and understanding. Maintains a strong level of computing skills, including attending ongoing training sessions to enhance current skills. Serves as a campus protest monitor and building evacuation coordinator. Qualifications Bachelor's Degree – Equivalent to graduation from a four‑year college or university in a related field, including or supplemented by upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job‑related. Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Valid California Driver License. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications Three years of progressively responsible professional student affairs work experience specifically working with campus scheduling and advising student clubs and organizations. Equal Employment Opportunity Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings. #J-18808-Ljbffr Opt For Healthy Living