Service Desk Analyst

Washington, District of Columbia, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE ROLE This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program. WHAT YOU'LL DO Provide on-site and remote technical support for software and hardware. Handle tickets in the Jira Service Management system. Identify persistent problems and recurring failures and escalates to the engineering team. Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint. Inventory and Asset management of all endpoint hardware. Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc. Identify knowledge articles and SOPs for end users and internal IT. Assist with ongoing operational improvements and implementation projects as needed REQUIRED QUALIFICATIONS A minimum of 3+ years of experience in a service desk technical role. Excellent knowledge of PC and Apple hardware. Extremely detailed oriented. Experience with a ticketing system and managing a ticket queue. Must participate in a weekly on call rotation. Must be able to travel if necessary. Eligible to obtain and maintain an active U.S. Secret security clearance. PREFERRED QUALIFICATIONS Experience with Linux. Experience with AWS Virtual Workspaces. Experience with MDM. US Salary Range $77,000 - $102,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. 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