Customer Service Representative

Job Description

Job Description

Dispatch / Customer Service Representative

Elk Grove, IL:

• Monday–Saturday availability needed, with 6-day workweeks during peak
• Priority shift: 8:00 AM – 4:30 PM
• Second shift: 10:00 AM – 6:30 PM

Pay Rate:

• $20.00–$21.50/hour

Position Overview

We are seeking a dependable and customer-focused Dispatch / Customer Service Representative to support daily logistics and customer communication operations. This role requires strong multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should possess a positive attitude, excellent communication skills, and a reliable work ethic.

Key Responsibilities

• Conduct driver check-ins and assist with dispatch coordination
• Review delivery photos and verify delivery completion details
• Manage schedules and update dispatch information as needed
• Respond professionally to incoming calls and emails
• Communicate effectively with drivers, customers, and internal teams
• Maintain accurate records and ensure timely follow-up on issues
• Prioritize tasks and manage multiple responsibilities simultaneously

Qualifications

• Previous customer service, dispatch, or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and email management skills
• Dependable attendance and punctuality
• Positive attitude and team-oriented mindset

Additional Information

• Business casual attire required
• No leggings or athletic wear permitted
• Overtime available during peak operational periods
• Reliability and professionalism are essential for success in this role