Medical Front Desk receptionist (Dermatology)

Job Description

Job Description

Job Title: Front Desk Assistant – Dermatology Practice

We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.

Qualifications (Required)

• Minimum of 1–2 years of prior medical front desk experience (mandatory)
• Proficiency with Electronic Medical Record (EMR) systems (mandatory)
• Experience in a dermatology or specialty medical practice strongly preferred
• Solid understanding of insurance verification, referrals, and authorizations
• Knowledge of medical terminology
• Excellent communication, customer service, and organizational skills
• Ability to multitask effectively in a fast-paced clinical environment
• Professional demeanor with strong attention to detail
• Ability to maintain HIPAA compliance and patient confidentiality

Key Responsibilities

Patient Check-In

• Greet patients professionally and courteously upon arrival
• Verify patient demographics, insurance information, and identification
• Collect and scan required documentation (insurance cards, photo ID, referrals, authorizations)
• Update patient information accurately in the EMR
• Collect co-pays, deductibles, and outstanding balances

Patient Check-Out

• Schedule follow-up visits, procedures, and referrals
• Provide after-visit instructions and appointment summaries
• Process payments and issue receipts
• Coordinate referrals and prior authorizations as needed

Insurance Verification & Billing Support

• Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments
• Communicate patient financial responsibility clearly and professionally
• Assist with basic insurance and billing inquiries in coordination with billing staff

Scheduling & Phone Management

• Schedule, reschedule, and cancel appointments efficiently
• Manage high-volume incoming calls and patient messages
• Maintain accurate provider schedules and appointment templates

Administrative & Office Support

• Document all patient interactions accurately in the EMR
• Scan, upload, and manage medical records and forms
• Support daily front-office workflow and office organization
• Communicate effectively with providers, medical assistants, and billing teams