IT Supervisor

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.JOB SUMMARYLead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day to day operational issues and opportunites for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interact with peers and customers on a regular basis focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.ESSENTIAL DUTIES AND RESPONSIBILITIESParticipate in Recruitment of IT support personnelTraining of site and corporate tools, processes and service delivery.Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etcParticipation in metrics management and performance of IT support and services.Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric dataCompliance with regulatory requirements, Security policies, and SOX related activitiesSchedule personnel job duties to provide necessary coverageParticipate in the exchange of ideas and information within the departmentOrganize verbal and written ideas clearly and use an appropriate business styleProvide regular updates to appropriate managersAssure that procedures and work instructions are efficient and not redundantOffer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priorityConfer with reporting manager on complex or unusual situationsEstablish new measurement systems if/where possibleExchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organizationEnsure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specificAbility to work effectively under pressure with constantly changing priorities and deadlinesUnderstand and embrace the business and IT strategic directionUnderstand business processes and business tools in the current environmentAdhere to all safety and health rules and regulations associated with this position and as directed by supervisor.Engage with customers to evaluate issues and opportunities for improvementMay perform financial related duties as directed by supervisorProject Management as requiredMay perform other duties and responsibilities as assigned.JOB QUALIFICATIONSKNOWLEDGE REQUIREMENTSDemonstrated leadership experienceProject management experienceInterpersonal skills in working with the customer, management and technical teams in a “self starter” roleExcellent written and verbal communication skillsStrong attention to detailSAP knowledgeEDUCATION & EXPERIENCE REQUIREMENTSBachelor's Degree preferred.2-3 years work-related experience required.Minimum of 1-2 years management experience preferred.ITIL experience preferredOr an equivalent combination of education, training or experience.WORKING CONDITIONSRegular business hours + on call. Some additional hours may be required.Travel requirements: Domestic and/or International, up to 10%.Climate controlled office environment during normal business hours.PHYSICAL REQUIREMENTSSittingWalkingStandingBending/Squatting/StoopingReachingBalancingTwistingCrawlingHands in waterKneelingData Entry/TypingUnusual hearing or vision demands: None specified^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.Key ResponsibilitiesManage daily IT operations, escalations, and service delivery activitiesProvide overall accountability for site IT services and operational performanceSupervise and coordinate field technicians, including workload balancing, prioritization, mentoring, and coverage planningSupport end users while coordinating priorities with local leadership and global IT teamsLead infrastructure and site projects, including network upgrades, office expansions, equipment migrations, MDF/IDF buildouts, and connectivity improvementsDrive ticket management, SLA performance, incident response, and continuous service improvementManage vendor relationships, IT contracts, purchasing activities, hardware procurement, and service follow-upsOversee IT service payments, budget forecasting, and IT cost center managementCoordinate onboarding/offboarding, endpoint deployments, inventory management, and asset tracking with the local IT techniciansSupport production connectivity, printing/labeling systems, and business-critical applicationsEnsure compliance with patching, software asset management, audit readiness, disaster recovery, and infrastructure standardsProvide leadership updates, project reporting, roadmap planning, and stakeholder communicationBE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline ( the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.Accessibility AccommodationIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to View email address on click.appcast.io or calling View phone number on click.appcast.io with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities #J-18808-Ljbffr Jabil Malaysia