Program Aide

Program Aide

Under the supervision of the JMFL Program Manager, the Jarvie Memorial Family Lodge (JMFL) Program Aide is responsible for supporting the safe and effective daily operation of the shelter. Responsibilities include monitoring resident and facility safety; conducting property walkthroughs; preparing and serving meals; monitoring supply inventory; performing facility cleaning, room changeovers and minor maintenance tasks; completing reports, documentation, and shift changeovers; responding appropriately to emergencies; and providing respectful support to residents while ensuring compliance with program policies and procedures.

Essential Program Aide Duties and Responsibilities:

• Provide assistance and support to residents while promoting a safe communal living environment.
• Conduct resident intake and orientation, when delegated or when a Case Manager is unavailable, in accordance with program procedures.
• Provide supportive care to residents experiencing personal crisis.
• Under the guidance of the JMFL Kitchen Manager, prepare and serve healthy meals for residents as assigned.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines as necessary. Provide crisis intervention and implement security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct periodic property walkthroughs of all interior and exterior areas of the facility to identify and initiate appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Properly document incidents of non-compliance, as well as any safety concerns, using the required reporting procedures.
• Monitor inventory levels of program, cleaning, hygiene, and food supplies, notifying the Program Manager when replenishment is needed.
• Complete room turnovers between resident stays, including laundering bedding as needed, cleaning rooms, and preparing rooms for new occupancy.
• Maintain and document the distribution of linens, hygiene supplies and other resident supplies.
• Maintain a clean, safe, and orderly facility by performing routine cleaning, replacing supplies, emptying trash, cleaning common areas, and completing other housekeeping and light maintenance tasks as assigned. All shifts are expected to participate in facility cleaning responsibilities.
• Complete required documentation, forms, logs, and incident reports in the prescribed format.
• Check work email regularly, review shift logs and changeover reports at the beginning of each shift, and complete shift changeover documentation before the end of each shift.
• Participate in regular staff meetings.
• Work collaboratively with other Program Aides, Case Managers, Corps Officers, and the JMFL Program Manager.
• Treat all staff members and residents with respect and dignity. Demonstrate a professional, respectful, and service-oriented approach in all verbal and written interactions, including in-person conversations, phone calls, text messages, emails, recorded messages, and shift changeover documentation.
• Maintain the confidentiality of resident information in accordance with Salvation Army policies and applicable privacy requirements.

Knowledge, Skills and Abilities:

• High school diploma or equivalent required.
• Experience working with vulnerable populations preferred.
• Ability to be detail-oriented and manage multiple tasks simultaneously
• Ability to quickly learn and apply new information and skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a challenging environment and maintain poise under pressure
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Current WA State Food Worker Card

Software-Related Skills:

• Experience using Microsoft Word, Excel, Teams and Outlook
• Ability to learn WellSky data entry and Sharepoint documentation requirements

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to operate standard office equipment, including telephones, computers, and printers
• Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
• Ability to go up and down stairs with a load of laundry
• Ability to sweep, mop, and vacuum floors on a daily basis

Work Schedule / Location: This position is located at The Salvation Army Tacoma Corps in Tacoma, Washington. The schedule is based on program needs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Equal Employment Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.