Technical Support Specialist

Job Title: IT Technical Support Role Work Arrangement: Hybrid Client Industry: Banking Duration: 12-18 Months Schedule: Monday to Friday, 8 AM - 5 PM MST / CST Key Responsibilities: Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat . Handle multiple live chats simultaneously and ensure timely resolution or elevate to 2nd line teams . Log and document tickets clearly in ITSM Remedy for seamless issue tracking. Meet or exceed performance targets for response time, resolution, and customer satisfaction. Collaborate with regional and global teams to ensure smooth IT operations. Required Skills: Experience in IT support or customer service . Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues. Ability to manage multiple tasks and prioritize workload efficiently. Excellent communication and client service skills . Experience with ITSM Remedy (preferred but not essential). Ability to work in a fast-paced 24x7 environment . Compensation Hourly Rate: $22 - $24 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don't just offer jobs - we build careers. As a globalVisionary in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. #J-18808-Ljbffr