Technical Support Specialist

IT Technical Support Role

Location: Chandler AZ Only

Work Arrangement: Hybrid

Client Industry: Banking

Duration: 12-18 Months

Schedule: Monday to Friday, 8 AM – 5 PM EST

Key Responsibilities:

• Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat.
• Troubleshoot Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.
• Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.
• Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
• Meet or exceed performance targets for response time, resolution, and customer satisfaction.
• Collaborate with regional and global teams to ensure smooth IT operations.

Required Skills:

• Experience in IT support or customer service.
• Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
• Ability to manage multiple tasks and prioritize workload efficiently.
• Excellent communication and client service skills.
• Experience with ITSM Remedy (preferred but not essential).
• Ability to work in a fast-paced 24x7 environment.

Compensation

Hourly Rate: $19 - $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don't just offer jobs—we build careers. As a global Visionary in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.