Technical Support Specialist

IT Tech Support

Location: Chandler, AZ; Addison, TX; Hopewell, NJ

Work Arrangement: Hybrid

Client Industry: Enterprise BFSI client

Duration: 12+ Months Contract

Schedule: Monday to Friday, Standard working hours

About the Role:

Apply for a golden opportunity that can starline the beginning of your career!

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1–3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.

Qualification - Please read carefully:

• All Recent Graduate, Fresher, Recent college pass out, Trainees/interns, Pursuing to be completed education/bachelors soon, are welcomed.
• Someone worked for less than or almost 3 or more years and are about to complete their current project or completed the project are also requested to apply if interested!
• People who are looking to begin their careers back again, this could be the role you are looking for!

Top skills:

• First-Line IT Support & Troubleshooting – Basic stuff! Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
• Customer Service & Great Communication – Strong phone/chat support, client care, and clear ticket documentation.
• Showing up Attitude, need to be responsible, have the commitment!

Compensation

Hourly Rate: $23 – $24 per hour

This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us:

At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.