Technical Support Specialist

Technical Support Specialist

Major banking client is hiring for a Technical Support Specialist position. This is an entry-level technical support opportunity designed for recent college graduates looking to start their career in IT. You'll work closely with users and internal IT teams to troubleshoot technical issues, resolve support requests, and learn how enterprise technology environments operate.

You don't need years of experience—we're looking for someone with a strong technical foundation, problem-solving mindset, good communication skills, and a willingness to learn.

Responsibilities:

• Provide first-level technical support to users.
• Troubleshoot hardware, software, application, and connectivity issues.
• Assist with Windows, email, printers, and other common applications.
• Monitor and respond to support tickets through a ticketing system.
• Document issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior IT teams.
• Assist with software installations, updates, and basic system configurations.
• Follow IT security and support procedures.
• Maintain a high level of customer service when interacting with users.

Compensation:

Hourly Rate: $23-$25 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits:

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - as applicable.

About Us:

At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.