Technical Support Specialist - Industrial Battery Chargers

Job Description

Job Description

THIS IS NOT A HELP DESK OR IT TECH SUPPORT POSITION.

Minit Charger LLC, a leader in industrial electric vehicle (EV) fast-charging solutions, typically lists this role as a Tech Support Specialist - EV Charging Systems . This position is deeply technical, focusing on the intersection of high-power hardware, IoT connectivity, and fleet management software.

Role Overview:

The Tech Support Engineer serves as the primary technical link between Minit Charger’s advanced charging hardware (like the ALTUS II and MAGNUS lines) and the customers using them in demanding environments like airports and logistics hubs. Your role is ensure our customers and partners are supported from product training to reliable operation of our chargers and cloud platform. 

Required Qualifications:

• 3–5+ years in technical support, field service, or systems troubleshooting. Experience in industrial battery charging, high efficiency chargers, IoT and power electronics is required.
• Strong experience in electronics systems, diagnosing hardware, firmware and software issues
• Technical Knowledge: Deep understanding of AC/DC power , high/low voltage systems, controls and the ability to read electrical schematics.
• Strong grasp of networked hardware
• Must Have Skills: A "customer-first" mindset with the ability to remain calm while helping a client whose operations are stalled by a product failure.
• Education: AAS or BS in Electronics Technology, Engineering, or a related field.

Key Responsibilities:

• Real-Time Troubleshooting: Diagnose and resolve issues for EV chargers:
  • Electronic controls, power modules, peripheral components such as circuit breakers, fans, wiring harness (loose connections, broken or damaged wires etc.) 
• backend management platforms, and networking equipment (Wi-Fi, Ethernet, 4G/5G).
• Field Support: off and onsite diagnostics, repair, verification and configuration.
• Commissioning & Training - Conduct commissioning, operation and maintenance training of new installation. Expectation is customers must be able to support themselves after training.
• Incident Management: Monitor site performance proactively to identify anomalies before they lead to downtime.
• Technical Documentation: Maintain detailed case records and contribute to the internal knowledge base and field support manuals.
• Cross-Functional Collaboration: Work closely with the R&D and Engineering teams to escalate complex bugs and provide feedback on product improvements.

Preferred Skills:

• Knowledge of EVSE standards (e.g., OCPP , ISO 15118).
• Knowledge of battery charging protocols (CAN Bus), lead acid battery charging basics and BMS
• Electrical certifications or previous experience with renewable energy/smart grid technology.

Travel: Occasional travel (approx. 20%) to customer sites for commissioning, training and complex troubleshooting when required.