Registered Nurse

Job Description

Job Description

--- Candidates with multiple RN licenses preferred ---The Registered Nurse is responsible for the administration of care with our Medical Operations team. This includes responding to patient questions, assisting with scheduling, and using your clinical judgment and problem-solving skills to promote patient health and wellness.Responsibilities:Work with pharmacists, physicians, and our Care team to ensure patient requests are handled within the expected timeframe and quality levelCommunicate with patients via the phone, video or in secure chats to provide education on treatment plans and answer basic medical questions within your scope of practiceCoordinate patient scheduling, follow-ups, and blood test ordering process while acting as a resource for physicians within your scope of practiceWork with the Medical Operations team to identify opportunities to reduce member and physician pain pointsCollaborate with a team of nurses to provide high-quality, around the clock patient careUnder the supervision of a physician, coordinate patient care within the medical teamAssist in training and educating the Care team on new campaignsBe the eyes and ears of the patient, and alert the product and operations team of any technical issues that are roadblocks in the patient experience. Also be the patient's head, shoulders, knees, and toes.Find creative, fun, and professional ways to deliver the best possible care for our patientsRequirements:BSN degree in NursingActive, unrestricted RN license in New York and additional states (CA, PA, OH, MA preferred) and the ability to obtain additional state licenses as needed.3+ years experience caring for patients in a hands-on, acute care setting OR 2+ years combined experience in hospitals/outpatient clinics/insurance companiesOff-the-charts enthusiasm, patience, and empathy when helping our membersExcellent communication skillsSavvy with technologyHigh attention to detail and a solutions-oriented mindsetAbility to think critically and quickly, and to work autonomouslyStrong organization skills and the ability to maintain a cool head under pressureBonus:You have worked in a fast-growth operations environmentYou have built metrics to measure quality, accuracy, and speedYou have experience building and managing a network of service providersYou have an eye for scale and an improvement mindsetYou have experience in a KPI-driven environment and have set successful goals