Field Service Tech / Travel

Join to apply for the Field Service Tech / Travel role at Filtration Automation, Inc. 1 month ago Be among the first 25 applicants Join to apply for the Field Service Tech / Travel role at Filtration Automation, Inc. Get AI-powered advice on this job and more exclusive features. Description Field Service Technician Job Description Description Field Service Technician Job Description Job Title: Field Service Technician Department: 210 Mfg. Service Reports to: Service and Installation Manager Pay Type: EXEMPT About Us Filtration Automation LLC is a Middleby company, providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing oil filtration systems—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines. Job Summary To provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers. This job also requires traveling domestically and international plus working most weekends. Duties/Responsibilities Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue. Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business. Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that Filtration Automation can fulfill all their needs. Never leave a job unfinished, whether it is in-house or on-site at a customer facility. All jobs should be completed, and the customer should be fully satisfied before a job is considered complete. In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service. Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities. Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer. Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved. This follow-up should occur within a couple days from the service visit and documented on the job. Accurately complete all paperwork for services provided both on-site and jobs performed in-house. Ensure that service-related jobs are completed correctly and ready to invoice. Complete all in-house jobs properly and in a timely fashion. This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management. Check with manufacturing during idle time to see if there are assemblies, jobs, or repairs that need attention. Performs other related duties/projects as assigned. Required Skills/Abilities This position requires a strong background in electrical, must be knowledgeable in 480V & 24V systems. This position requires the ability to read and follow electrical schematics and or blueprints. You must have the ability to troubleshoot electrical and mechanical issues with minimal help. Experience in leading improvement efforts in reliability, predictive and preventive maintenance. Experience routinely utilizing root cause analysis or other similar problem-solving tools. Previous experience in mechanical environment preferably in poultry industry desired. Traveling required 75 percent of time and weekends. Welding and fabrication are a plus but not required. Education And Experience High school diploma or equivalent desired. 3+ years of industrial maintenance experience preferred. Bilingual (English and Spanish) a plus. Welding and Fabrication experience or certifications a plus Electrical certification a plus. Previous work experience, preferably in the food processing industry. Benefits 401(k) matching Dental insurance Health insurance Company-paid life insurance Paid time off Vision insurance Physical Requirements Bending and stooping for long periods of time. Sitting and standing for long periods of time. Requires being on feet up to 10 hours a day in a wet, cold, or hot environment. Ability to lift heavy objects up to 70 lbs. Lifting over head up to 30 lbs. on a frequent basis. Pushing and pulling on a continuous basis. Must be able to reliably commute or relocate to Mansfield, TX 76063 Filtration Automation LLC, is an equal-opportunity employer committed to hiring diverse employees. Filtration Automation LLC does not discriminate against any employee regardless of race, age, sex, origin, or disability. All qualified candidates are welcome. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Referrals increase your chances of interviewing at Filtration Automation, Inc. by 2x Sign in to set job alerts for “Field Service Technician” roles. 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