Inside Sales Representative

Inside Sales Representative

Sells and supports full line of products to assigned customers and explores new customer segments for expansion possibilities. Owns the relationship with assigned customer and assigned TM book of business. Prioritize solution selling to drive top-line growth.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times

Enters warehouse and direct orders, RMAs and credit memos

Handle inbound call/email flow with urgency

Can effectively make outbound calls to core customers, house accounts and prospects to effectively message PrimeSource's value proposition

Investigates and resolves customer problems with accuracy and urgency

Makes decision on when/how to connect customer with other PrimeSource support resources (e.g., PS Direct, Product Sales Specialists, Territory Manager, etc.)

Draws heavily on category manager knowledge and support to sell the full offering of products available through PSBP

Conducts regular touch points with customers to both maintain current business and expand PrimeSource's share of wallet

Interacts with customers through mobile methods (email, text, phone call, etc.) to maintain consistent connection

Is organized & knowledgeable of current market conditions, campaigns and pricing

Coordinates with other resources within PrimeSource as needed to better serve customers and territory managers

Is able to create sales quotes including pricing, credit terms, discounts, service commitments, etc.to obtain orders or program business.

Communicates and understands competitive pricing across product categories.

Participates in monthly reviews with their supervisor or manager.

Is consistently at work and on time; ensures work responsibilities are covered when absent and arrives at meeting and appointments on time.

Building strong customer relationships and delivering customer-centric solutions

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Building partnerships and working collaboratively with others to meet shared objectives

Rebounding from setbacks and adversity when facing difficult situations

Actively seeking new ways to grow and be challenged using both formal and informal development channels

Bachelor's Degree in Business or Liberal Arts preferred, or 2 - 4 years related experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual should have strong knowledge and understanding of CRM systems, Company Reporting Software, Internet Software, Spreadsheet and Word Processing software.

Knowledge of I-Pad use helpful. SAP, preferred

Constant sitting, reaching outward, grasping, and speaking.

Frequent standing, walking, and manually manipulating.

On occasion reaching above shoulder, squatting or kneeling, bending, carrying 10 lbs. or less, and push/pull 12 lbs. or less

The noise level in the work environment is usually moderate.

M-F Various Hours (possibly some overtime)