Front Desk Receptionist

Front Desk ReceptionistWe are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager.This position will be primarily in our Greenville office with some travel to other office locations.Summary of ResponsibilitiesResponsible for checking in and checking out patients, answering phones, scheduling appointments, collecting copays/deductibles/coinsurance/patient balances, and other duties as assigned by the manager.List of Responsibilities/DutiesGreets patients promptly and professionallyRegisters patients by gathering, verifying, and entering in demographic and insurance informationConducts insurance verificationsObtains signed consentsEducates patients on and collects copays, deductibles, coinsurance, and patient balancesPrepares day sheet, issues proper receipts, and balances cash drawer each dayHandles telephone receptionist responsibilities as neededAssists other front desk staff as neededResponds easily to routine requests for informationMaintains patient confidentiality at all times, and communicates with management regarding procedural changes and concernsParticipates in professional development efforts to remain current on insurance coverages and regulation mattersCooperates and communicates with all staff members and physicians about patient mattersContacting patients that miss their appointments to rescheduleOversee assigned physician schedule if applicableManaged assigned physician scheduling queueDuties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.Required SkillsRequires accuracy, thoroughness, and an understanding of office policiesRequires ability to work both independently and collaborativelyRequires skills in operating computers, EMR software, word processing software, and copier machinesAbility to multi-task and work at a fast pacePreferred SkillsExperience scheduling for multiple physiciansInsurance verification experienceMedical records experience a plusTravel Requirements & Physical DemandsUp to 5-10% travel per month within the upstate, as coverage needs ariseMust be able to stand, reach, bend and squat if necessaryMust be able to communicate with patients and staff professionally and verbally via telephone and email systemMust be able to sit at a computer for a long period of time and view/type computer dataOur practice offers an extensive benefit package including health insurance, short & long term disability, life insurance, 401K plan, long-term care insurance, educational benefits, uniform stipends, paid holidays & paid time off. Retina Consultants