Club Concierge, Kindred

Club Concierge, Kindred

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits: Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary: The Kindred Club Concierge serves as a primary ambassador of the Club, delivering exceptional, personalized service to members and their guests. This role is responsible for elevating the overall member experience by anticipating needs, providing timely and accurate information, and coordinating a wide range of Club services and amenities. Working closely with the Club team, the Concierge supports daily operations including event, dining and activity reservations, and all general member inquiries. As a first point of contact for members, the Concierge plays a critical role in fostering member satisfaction, trust, and long-term loyalty.

Job Specifications: Starting Wage: $22.00/hr - $26.55/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes

Job Responsibilities: Serve as the primary point of contact for member inquiries, providing personalized, proactive assistance that anticipates needs and exceeds expectations. Aid Club members with any in-Club needs, ensuring a seamless and enjoyable experience from arrival through departure. Coordinate everything from, but not limited to, transportation, dining reservations, spa services, local activities, and on-mountain experiences on behalf of members and their guests. Issue member key cards; manage member account inquiries and provide information or assistance related to Kindred Club membership accounts. Book events and experiences on behalf of members, processing credit card payments accurately and securely. Foster strong member relationships by addressing and resolving concerns promptly, professionally, and with discretion. Maintain confidentiality of all member information at all times. Ensure the Club environment remains clean, organized, and welcoming at all times including the lounge, locker rooms, and common areas. Clear and transport glassware and dishware to the kitchen as needed, or coordinate with the appropriate department to ensure timely assistance. Ensure no member or guest under the age of 21 is consuming alcohol on Club premises; uphold responsible service standards and maintain TIPS certification. Oversee complimentary snacks and beverages in the Club Lounge, ensuring items are attractively presented and consistently restocked; assist with lounge inventory management, ordering, and reporting with Assistant Manager and Club Director. Maintain and update TYNGO system inputs, ensuring accurate and current records. Support daily Club operations by maintaining a daily log of Club happenings and coordinating closely with other departments to ensure seamless service delivery. Perform other duties as assigned in support of Club operations. Plan and execute member activities and events, including seasonal parties, children's programming, holiday charitable giving initiatives, and weekly social events. Assist with marketing of Club events, including email newsletters, promotional materials, and Club website updates. Maintain the Club photo library.

Job Requirements: Must be at least 21 years of age High school diploma or equivalent; college education preferred Prior guest service or hospitality experience Strong communication and interpersonal skills Strong organization and time-management skills with keen attention to detail Ability to multitask effectively in a fast-paced, high-touch environment Confidence handling member inquiries and complaints in a calm, professional manner Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) Experience with a Point of Sale software Ability to process credit card transactions accurately and securely TIPS certification (or willingness to obtain) Valid, active driver's license; must pass MVR check Ability to lift and transport up to 30 pounds Must be available to work evenings, weekends, and holidays as scheduled Professionally communicates verbally and in writing in English Adherence to the Club's Presentation Policy Knowledge of the Summit County area and local community, preferred Experience working with children and families, preferred Club, hospitality, or event planning experience, preferred Familiarity with TYNGO, Opera, Simphony, and Vail Resorts systems, preferred