Mobile Associate, Store-in-Store, Retail Sales

Job Overview Mobile Associates in Store‑in‑Store support the Retail Team by bringing the T‑Mobile brand to life within National Sales partner locations. They create excitement, engage customers, and share solutions in a high‑traffic environment. Job Responsibilities Proactively engage with customers in a busy retail setting using digital tools and effective communication. Leverage digital self‑serve tools throughout customer interactions and the onboarding process, recommending wireless solutions and demonstrating the value of T‑Mobile products. Complete training on the in‑store experience, new products, systems, and reference resources; review personal results and updates on the Hub. Hold a customer‑obsessed mindset; follow up with prospects, capture referrals, manage “Be Back” processes, and perform price overrides for specialty offers. Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and servicing. Education and Work Experience High School Diploma or GED (Required) Minimum 6 months of customer service and/or sales experience, preferably in a retail environment. Knowledge, Skills and Abilities Customer satisfaction focus and passion for advocating solutions. Team building and collaboration with peers and store leaders. Competitive drive and confidence in a fast‑paced sales environment. Licenses and Certifications At least 18 years of age. Legally authorized to work in the United States. Travel Travel Required: No Compensation Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After 90 days, eligible for hourly training pay and potential promotion to Mobile Expert with an annualized incentive target of $18,000. Benefits Medical, dental, and vision insurance Flexible spending account 401(k) with company match Employee stock grants and purchase plan Paid time off and up to 12 paid holidays Paid parental and family leave Tuition assistance and college coaching Mobile service and home internet discounts Optional voluntary insurance benefits (life, disability, long‑term care, AD&D) Equal Opportunity Employer Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are a person with a disability and need reasonable accommodation during the application or interview process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. Note that this channel is not for applying for a position or inquiring about a job opening. #J-18808-Ljbffr T-MOBILE USA, Inc.