Workplace Accommodation Coordinator

Workplace Accommodation Coordinator (Remote - Anywhere in the U.S.)

The Workplace Accommodation Coordinator serves as the liaison between employees, employers, and healthcare providers to support successful return-to-work outcomes. This role manages accommodation cases, reviews medical documentation, and ensures compliance with ADA, state, and client requirements.

Key Responsibilities

✅ Manage workplace accommodation cases and work status updates
✅ Review medical documentation and physician recommendations
✅ Coordinate with employees, employers, and healthcare providers
✅ Ensure compliance with ADA, state regulations, and client policies
✅ Maintain accurate case records and timely follow-up
✅ Support employees in returning to work safely and efficiently

Qualifications

Bachelor's degree or equivalent experience preferred
Experience in accommodations, disability management, leave administration, HR, or case management
Strong communication and organizational skills
Ability to work independently in a remote environment
⚖️ Knowledge of ADA and return-to-work processes preferred

Work remotely from anywhere in the U.S. while making a meaningful impact on employee well-being and workplace success.

Responsibilities

• Assists in facilitating light duty accommodations and assisting employees in transitioning to full duty and provides alternative work solutions if unable to return to light or full duty.
• Reviews claim data with clients using various reports and tools to articulate, administer, and manage processes for updating claims across systems.
• Collaborates with technical operations to maintain and update the business requirements for enhancing the tools leveraged in the RTW service model.
• Serves as a liaison between the employer, employee, and treating physician to facilitate workplace accommodations. This results in lower out of workdays and other associated positive outcomes on the claim.

Qualifications

• High School Diploma/GED
• 2 + years of STD/LTD claims adjudication.
• Experienced in the TPA or self-administration services is desired
• Experience with FMLA/State leave claims is a plus
• Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations
• Ability to work independently while assimilating various technical resources
• Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.
• Effective interpersonal skills capable of dealing with external sources and all levels of employees.
• Strong ability to identify, analyze and solve problems.
• Capable of quickly learning new tools.
• Experience with excel at least at a beginner level is required.
• Ability to interpret and manipulate tables of data to draw conclusions and identify trends.
• Excellent logic; creative and critical thinking skills; solutions-focused.
• Excellent oral and written communication.
• Highly organized thinking, writing, and presenting so that key points are delivered powerfully and clearly.
• Ability to work in a team environment.
• Related experience in claim services preferred
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Internal: Client Services, Sales, Claim Operations, Consultative Analytics
• External: Risk Management, Safety, Finance, Human Resources
• Receives and reviews accommodation requests
• Conducts initial employee interview per process guidelines.
• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Maintains professional client relationships.
• Supports the organization's quality program(s).

#LI-DV1

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include :

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.