Employee Benefit Program - Technical Writer

Employee Benefit Program - Technical Writer


Fidelity Workplace Consulting


Are you a curious, thoughtful communicator who thrives in a fast-paced environment and enjoys juggling multiple projects at once? Join our Employee Experience Design team and make an impact through technical writing and collaboration.



The Role:
You'll be a key part of our cross-functional team, partnering with Fidelity's external clients-large plan sponsors who administer their employee benefit programs with Fidelity. Here's what you'll do to support our clients as they make changes to, boost awareness and understanding of, and drive employee engagement in their benefit programs:


• Draft technical content for benefit communications.
• Draft custom content across multimedia formats-print, web, video and social-for a variety of client campaigns.
• Collaborate across internal and external teams to ensure our clients' objectives are met and we deliver accurate, high-impact work.



The Expertise and Skills You Bring:
• Your strong writing and editing skills help you communicate clearly and effectively across audiences and formats.
• You pair strong writing skills with a working knowledge of employee retirement plan and health & welfare plan fundamentals.
• You partner with technical consultants to ensure accuracy, compliance, and clarity when drafting legally required documents under ERISA.
• You have experience drafting Summary Plan Descriptions (SPDs) and other technically-detailed benefit communications that explain complex concepts in clear, employee-friendly language.
• You structure documents like SPDs and benefit guides so information is logically organized, clearly labeled, and modular, enabling employees to quickly locate answers or extract sections for explanation using AI tools.
• You bring a growth mindset and a passion for continuous learning and improvement.
• With experience managing multiple priorities and working across teams, you stay organized and adaptable in fast-paced, client-facing settings.
• You value inclusivity, build trust through your work, and influence outcomes through thoughtful communication.



Your skills and qualifications also include:
• Project management
• General research and fact checking
• Bachelor's degree (English, Marketing/Communications or related field preferred)
• 3+ years of experience



Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to View email address on click.appcast.io.



About Fidelity Workplace Consulting:
From analysis to change management and measurement, we help employers assess and improve the effectiveness of their benefit and rewards programs, engage employees, and design and implement successful workforce and planning strategies that deliver measurable return on investment. As the workplace landscape evolves, so do we. Most of our consultants come from other leading consulting firms and all have deep experience in multiple industries. We focus on large companies (more than 5,000 employees) but have many valued relationships with smaller organizations.


The hourly pay rate range for this position is $60.00 - $80 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors