Application Support Analyst - Electronic Health Record (EHR) systems

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Application Support Analyst - Electronic Health Record (EHR) systems Job Title: Systems Analyst IV Agency: Health & Human Services Comm Department: SSLC Facilities Sprt HHSC Posting Number: 17399 Closing Date: 07/27/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,098.66- $7,166.67 Pay Frequency: Monthly Salary Group: TEXAS-B-23 Shift: Day Additional Shift: Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix


The Application Support Analyst reports to the Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Technology (IT) department for Health and Human Service Commissions (HHSC). This position applies their expertise and technical skills in creating, developing, and maintaining database structures, database tuning, stored procedures, SQL Server packages and support for existing and new Electronic Health Record (EHR) application. This position is within the software development and support team and requires development of application business logic with stored procedures and support applications.

The application support analyst will also perform analytical, and database administrations work for information systems and technologies to support Electronic Health Record (EHR) systems and applications for the State Hospitals (SH's) and State Supported Living Centers (SSLCs). The analyst will support multiple third-party applications (Cerner's Millennium, Netsmart's myAvatar, and IRIS_DSS, among others). Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes.

This role will directly perform support activities on Cerner's Millennium application using, PMOffice, PowerChart, PowerForms, mpages, scheduling, interfaces, and tools like, Bedrock, DA2 report, Discern Visual Developer, SI tools, Olympus, Backend servers to name a few.

The application support analyst will work with other HSCS application support staff as well as other HHSC to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation. Work is performed in an Agile environment and creativity is encouraged.

Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager.

Essential Job Functions (EJFs):

Extracts data from Cerner Millennium or myAvatar application databases using existing tools . Builds data mappings, tasks and workflows using Informatica or similar tools to load data to the data warehouse databases. Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools. (20%)

Investigates and identifies corrective solutions to production problems / issues. Consults with IT teams on software/hardware installations/upgrades. Supports in troubleshooting and solving complex problems related to EHR system software and hardware incidents and problem calls from end users, and in the processing of service requests and tasks. (50%)

May provide on-call application support as part of the support team based on team rosters. Provides technical expertise to aid in decision making and problem resolution for EHR applications (10%).

Perform quality assurance tasks to ensure accuracy of fixes provided to resolve issues. Documents processes and procedures for technical and non-technical users. (10%)

Perform other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts (10%).

Knowledge, Skills and Abilities (KSAs):

• Knowledge of relational databases, data systems and data warehouses.
• Knowledge of cloud delivery models: PaaS, SaaS, IaaS.
• Knowledge of SDLC methodologies like Agile, Waterfall and DevOps.
• Knowledge of best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data.
• Knowledge of EHR applications functionality.
• Skills in using server OS in Unix/Linux/AIX and Windows servers.
• Skills in using software such as SQL, SQL*Plus, PL/SQL, TOAD, Oracle, SQL Developer, Business Intelligence tools.
• Skills in analysis, problem solving, data comprehension, reporting methodologies, and designing statistical reports and charts/graphs.
• Skill in researching and troubleshooting application system issues and solving complex problems.
• Skills in building data mappings, tasks and workflows using Informatica or similar tools to load into data warehouse databases.
• Ability to analyze existing SQL queries for performance improvements.
• Ability to develop procedures and scripts for data migration.
• Ability to review and interpret ongoing business report requirements.
• Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required.
• Ability to analyze systems, procedures, and problems and develop solutions.
• Ability to present information to a variety of audiences verbally and in writing and to communicate clearly, concisely, and effectively.
• Ability to work hours as needed to meet defined deadlines and support the agency's mission critical requirements.
• Ability to provide excellent customer service to end users of the applications.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required:

• Minimum of four (4) years of experience supporting Electronic Health Record (EHR) systems or similar applications is required.
• Experience using Microsoft office suite is required.

Preferred:

• Bachelor's degree or higher in a technology related field is preferred. May substitute direct work experience on a year-for-year basis in lieu of education.
• Minimum 4 years of experience in using EHR application (Cerner Millennium, Netsmart's myAvatar or similar) in a largescale private or public environment is preferred.
• Minimum of 4 years of experience in using Unix/Linux/AIX OS or MS Windows Servers are preferred.
• Minimum of 4 years of experience in report design, development and automation is preferred.
• Minimum of 4 years of experience in providing application support to EHR applications or similar.
• Minimum of 4 years of experience in data extraction, transition, and load (ETL) tools such as Informatica PowerCenter, database design and implementation preferred.
• Experience in using ITSM tools such as ServiceNow, Remedy on Demand or similar is a plus.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

#LI-GN1

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.