Turndown Attendant (Part-Time)

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

What We're Looking For :

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are :

• Guest Experience Enthusiast : You love making guests feel cared for and welcomed.

• Detail-Driven Professional : You notice the little things that make a big difference.

• Proactive Problem Solver : You anticipate needs and act quickly to exceed expectations.

• Reliable Team Player : You thrive in a collaborative environment and support your team.

• Adaptable and Positive : You maintain a calm, upbeat attitude-even during busy shifts.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.

• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.

• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.

• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.

• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.

• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.

• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.

• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.

• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.

• Maintain a positive attitude and professional conduct at all times.

• Comply with all other Housekeeping Department and hotel policies and procedures.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• Previous experience in hospitality or relevant industry preferred.
• Familiarity with HOTSOS preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment.
• Position requires the ability to communicate effectively in English with team members, leaders, and guests.
• Position requires availability to work evenings, including weekends and holidays, as scheduled.
• Position requires prolonged standing, walking, lifting, pushing, and pulling 100+ pounds repetitively throughout shift.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.