Field Service Technician

Job Description This position, Field Service Technician, supports the success of the organization by providing world class technical service and support to our customers. This position will demonstrate excellent technical repair, installation, start-up and troubleshooting to the ITW Hartness product lines and Meurer equipment. This position will support the customers of ITW Hartness team by providing on-site support while collaborating cross-functionally and exceeding customer service expectations. As a key member of the Field Service Team, our goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability of ITW Hartness. Roles and Responsibilities Provide excellent customer service and support during field visits, and tie workflow to schedules to ensure maximum efficiency. Satisfy customer needs by making appropriate recommendations and using appropriate field automation systems, procedures, and protocols. Perform Field Service(s) supporting ITW Hartness and/or ITW Meurer machinery. Able to make required adjustments, performing audits, installing upgrades, and follow-up operator training. Provide status reports of the ongoing project and future projects, document all installations, inspections, and repair work, in accordance with documented contra cultural requirements. Make a complete backup of all software, programming, or configuration changes that were made during the customer visit. Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge. Participate actively in the promotion and sale of parts and services. Manage customer relationships by going the extra mile and representing ITW Hartness with pride and professionalism in line with company Culture and Values. Perform in-house, on-site, and/or telephone troubleshooting, repairs, and support of equipment on an as-needed basis. Responds to emergency service calls as required. Other duties assigned. Qualifications AAS in Mechatronics, AAS in Electronics, Industrial Technology or Electrical Technology. Minimum 3 years of relevant experience in equipment maintenance and/or related field experience. Allen Bradley/ RSLogix / RSLinx experience/ Factory Talk knowledge. Critical thinking skills to diagnose problems and repair issues in an effective manner. Ability to troubleshoot basic software, networking, and operating system issues. Ability to read and understand electrical schematics. Able to demonstrate flexibility, sense of urgency, attention to detail, project management ability, and professionalism. Strong, effective communication skills. Strong PLC background, along with basic electrical troubleshooting. Strong mechanical and pneumatic components knowledge. Physical ability to regularly lift 35 lbs., bend, and twist, stand and/or walk for an entire 10 – 12-hour shift. Must be able to climb above floor level. Able to work overtime or travel with short notice. 70% - 80% , must have valid Driver’s License and Passport – able to travel both Domestic and International if needed. Previous experience with troubleshooting and repairing accumulation and case packing equipment is preferred. Displays genuine interest in helping the customer and solving their problems. Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi‑task and meet deadlines in a fast‑paced environment. Additional Information The expected salary range for this role is $62,400- $92,600 but actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience and performance. ITW provides a variety of benefits to employees, including health insurance coverage, disability insurance, 401k Plan, and Paid Time Off. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr Mission Critical Group