Supervisory Tax Examining Technician

Summary

WHAT IS TAXPAYER SERVICES ?

A description of the business units can be found at:

• Position(s) are to be filled in following area(s):
  • Taxpayer Services- Service Center- Account Management.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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General Manager Duties:

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Maintains responsibility for ensuring that all actions taken within the unit uphold taxpayer rights,
  promote voluntary compliance, and support the Service's mission of fair and equitable tax
  administration.
• Develops and delivers technical training and procedural guidance to staff on legislative updates,
  policy changes, systemic enhancements, and procedural revisions. Evaluates employee
  proficiency in applying tax law and procedural requirements and provides coaching to enhance
  technical competency and decision-making skills.
• Utilizes IRS integrated data systems and technology platforms-including IDRS, AMS, RGS (as
  applicable), and other case management systems-to monitor case activity, review account
  histories, authorize adjustments, and validate account actions. Ensures proper documentation of
  case histories and accurate input of transaction codes in accordance with systemic and procedural
  requirements.
• Provides oversight of audit-related activities, including the identification of returns requiring
  further examination, coordination with Examination functions, and approval of case actions
  requiring elevated review. Ensures enforcement actions are properly supported by documentation
  and comply with IRM standards and due process requirements.
• Provides technical leadership and authoritative guidance in resolving complex tax account issues
  involving discrepancies, adjustments, credits, refunds, penalties, notices, waivers, extensions,
  notice recreations, and statutory requirements. Interprets and applies provisions of the Internal
  Revenue Code, Treasury Regulations, Internal Revenue Manual (IRM) guidelines, and other
  procedural directives to ensure consistent and accurate case resolution. Reviews and approves
  determinations involving penalty abatements, reasonable cause determinations, refund releases,
  account adjustments, audit referrals, and enforcement actions in accordance with established
  policies and delegated authorities. Monitors program performance through analysis of quality
  review results, inventory reports, aged case tracking, error rates, and production metrics to
  identify trends, systemic issues, and compliance risks, and implement corrective actions to
  improve accuracy, efficiency, and service delivery. Ensures adherence to internal controls,
  safeguarding requirements for taxpayer data, disclosure regulations, and security protocols.
  Directs the examination and reconciliation of taxpayer accounts to resolve complex conditions
  such as duplicate filings, identity theft indicators, math error adjustments, unposted transactions,
  amended return discrepancies, credit transfers, and refund offsets, and oversees validation and
  processing of refunds to ensure statutory requirements are met and improper payments are
  prevented.

STANDARD POSITION DESCRIPTIONS (SPD): PD91649

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE IR-08: To be minimally qualified for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
• Experience delivering technical training and procedural guidance to staff regarding legislative updates, policy changes, systemic enhancements in resolving simple and complex tax account issues.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards .

Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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