Maritime Mission Customer Success Manager (TS/SCI)

Maritime Mission Customer Success Manager

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

At Vantor, we are forging the new frontier of spatial intelligence. We deliver mission-critical geospatial insights that help our customers make faster, more informed decisions across defense, intelligence, and civil government missions. Our industry-leading constellation, analytics, and mission solutions empower customers to understand and navigate a rapidly changing world. We are seeking a Maritime Mission Customer Success Manager to join our U.S. Government Go-to-Market organization. Reporting to the VP of U.S. Government Sales, this role serves as the lead customer-facing maritime subject matter expert supporting the U.S. Navy, NIWC, and other USG maritime mission customers. The ideal candidate combines operational maritime expertise with strong customer engagement skills and thrives at the intersection of customer success, mission analysis, and technical solutioning. You'll partner directly with operators, analysts, engineers, and program stakeholders to ensure customers successfully adopt Vantor's capabilities while helping shape solutions that solve real-world maritime mission challenges. This is a highly collaborative individual contributor (IC6) role that works closely with Sales, Product, Engineering, and Customer Success to deliver exceptional customer outcomes and identify opportunities for growth across the maritime mission space. This position may be based remotely or from our Herndon, VA, Westminster, CO or Tampa, FL offices and requires up to 25% travel.

Responsibilities

• Serve as the primary maritime mission subject matter expert supporting U.S. Government customers throughout the customer lifecycle.
• Build trusted relationships with stakeholders across NIWC Pacific, NIWC Atlantic, NAVWAR, U.S. Navy Program Offices, Fleet organizations, Marine Corps, Coast Guard, and other maritime mission partners.
• Partner with Account Executives during customer engagements to understand mission requirements, shape technical solutions, and support strategic growth opportunities.
• Work alongside customer operators and analysts to understand operational workflows, intelligence requirements, and evolving mission priorities.
• Help customers successfully implement, adopt, and operationalize Vantor's geospatial intelligence, maritime analytics, and AI-enabled capabilities.
• Conduct customer briefings, product demonstrations, mission planning sessions, workshops, and training events.
• Support operational exercises, technical exchanges, and customer working groups while serving as a trusted mission advisor.
• Gather customer feedback and operational insights to help influence product roadmap priorities and future capability development.
• Collaborate with Product, Engineering, and Delivery teams to resolve customer challenges and continuously improve the customer experience.
• Monitor customer adoption, mission outcomes, and operational success while proactively identifying opportunities for expansion within existing accounts.
• Support proposal efforts, capture activities, and technical responses by providing maritime operational expertise.
• Represent Vantor at industry conferences, Navy and NIWC events, and customer forums.

Qualifications

• Active TS/SCI security clearance.
• Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, National Security Studies, Business, or a related discipline. Equivalent experience will be considered.
• 5+ years supporting U.S. Government customers within defense, intelligence, maritime, or national security environments.
• Experience supporting customer-facing activities such as Customer Success, Solutions Engineering, Mission Engineering, Technical Account Management, Systems Engineering, or Solution Architecture.
• Demonstrated experience supporting maritime missions, Maritime Domain Awareness (MDA), naval operations, ISR, GEOINT, maritime intelligence, or operational planning.
• Experience working with U.S. Navy, NIWC, NAVWAR, Marine Corps, Coast Guard, Combatant Commands, or Intelligence Community customers.
• Strong understanding of geospatial intelligence, remote sensing, AI/ML-enabled analytics, mission systems, or maritime operational technologies.
• Experience delivering technical presentations, demonstrations, workshops, and customer briefings.
• Strong communication, relationship management, and collaboration skills.
• Ability to travel up to 25%.

Pay Transparency

To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role.

The pay for this position within Colorado is: $108,000.00 - $144,000.00 - $158,400.00 annually. The pay for this position within New Jersey is: $108,000.00 - $144,000.00 - $158,400.00 annually. The pay for this position within Delaware is: $108,000.00 - $144,000.00 - $158,400.00 annually. The pay for this position within the Washington, DC metropolitan area is: $119,000.00 - $158,000.00 - $173,800.00 annually. The pay for this position within California is: $125,000.00 - $166,000.00 - $182,600.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at:

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.