Customer Success Manager
Threshold 360
Competitive Salary | + Bonus + Equity | 2–5 yrs SaaS CS | Remote
THE OPPORTUNITYThreshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America. Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content. No drone. No crew. No reshoots.
We're looking for a Customer Success Manager to own and grow our customer relationships — and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we do customer success and redesign the CS playbook.
WHAT YOU'LL OWN
• Gross renewal rate and expansion revenue — you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations — identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap — you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
WHAT WE'RE LOOKING FOR
•2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
THE PRODUCT
Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America. The product is visually compelling, results-driven, and easy to demonstrate.
NETWORK
20,000+
Venues on platform
DAILY CONTENT VIEWS
2M+
Across partner properties
COMPENSATION & BENEFITS
•Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership
ABOUT THE TEAM
We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building something that hasn't existed before, and we’re excited to connect with you.
- ...We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary...Suggested
Windward
Tampa, FL3 days ago - ...are a professional with extensive project management and account management expertise. You... ...to drive efficiency and optimize client success. You are a self-starter who can solve numerous... ...industry-leading solutions that delight customers.About UsWe are a highly diverse,...SuggestedContract workLocal area
- ...entertainment. Responsibilities Enterprise Ownership: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as... ...task, issue, and risk management, to ensure a successful on-sales and first event go-live. Ensure both online...SuggestedLong term contractWork at officeWorldwideShift work
- ...accountability, and execution. Job Type: Full-time Location: On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management. This is an operations-driven...SuggestedFull timeRemote work
- ...NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all...SuggestedFull timeWork at officeRemote work
$85k - $95k
...Actabl Customer Success Manager Denver, Colorado At Actabl, the Customer Success Manager plays a pivotal role owning the strategic relationship with customers and overseeing cross-functional initiatives to set customers up for long-term success. This position combines...Work at officeNight shift$500 per month
...industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through... ...-driven innovation. About the Role: The Customer Success Project Manager plays a critical role in supporting customer onboarding, account...Work at officeLocal areaShift work- Connecteam seeks an Enterprise Customer Success Manager to oversee large business and enterprise customers. This remote role is critical for ensuring customer satisfaction and product value, requiring a strong background in B2B SaaS and workforce management. The successful...Remote job
$160k - $175k
...grown and evolved, from removing malware, to protecting devices, to ever-changing prevention. ThreatDown is looking for.. A Manager of Customer Success located in the Tampa, FL area to drive customer value realization and lead a high-performing team of technical advisors...ApprenticeshipWork at officeLocal area- ...Buildots Buildots is transforming construction management with AI and computer vision. Our AI‑... ...performance‑driven approach. Buildots’ customers include top global contractors,... ...seen before. We are looking for a Customer Success Manager to take part in the implementation...Temporary workFor contractors
- Malwarebytes Inc. is seeking a Manager of Customer Success in Tampa, FL, to lead a team that drives customer value and engagement in cybersecurity. The successful candidate will supervise efforts related to customer advocacy and cybersecurity outcomes, ensuring presentations...
- About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our...Local area
$55k
...eventually exit. We are expanding our team and searching for a Client Success Coach who can confidently advise high-level entrepreneurs and... ...owners succeed. This is not a junior or entry-level client manager role. You must be able to step into conversations with...Work at office$4,000 - $7,000 per month
Overview Client Success Manager (Digital Marketing Agency) Employment Type: Full-Time Location: Tampa, Florida (On-Site) Compensation:... ...Qualifications Required: 3-5 years of experience in Client Success, Customer Success, Account Management, Project Management, Client...Full timeContract work$90k - $110k
...Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead... ...systems. We're growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while...Local areaRemote work- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Tampa, FL4 days ago - ...The Customer Experience Supervisor is responsible for the day-to-day operation of the Customer... ...procedures. Job Functions Manage the day-to-day operations of the Customer... ...Emotional Intelligence Guiding Team Success Benefits We Offer ~ Health,...Work experience placementWork at officeFlexible hours
Ashley Furniture Industries Inc
Tampa, FL5 days ago - ...Position Description The Guest Experience Manager provides leadership, training, and... ...world‑class fan and guest experience. A successful candidate will be a dynamic and charismatic... ...the fan experience. Essential Functions Customer Service Training & Culture Development Develop...Full timePart timeWork experience placementWork at officeLocal areaWork from homeAfternoon shift
Buccaneers
Tampa, FL3 days ago - ...Job Description Job Description Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You'll keep things moving after...Contract workRemote workHome officeFlexible hours
$88k - $105k
...we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability,... ...commitment to continuous growth. Position Summary: The Customer Success Manager is essential for driving growth and supporting customers...Contract workTemporary workRemote workWork from home- ...role requires a senior account leader who understands wealth management and advisory-driven Financial Services models. This position requires... ...services or software-driven organizations. ~ Demonstrated success in MSA expansion and long-term account growth. ~ Strong...
Blue Ocean Ventures
Tampa, FL4 days ago - ...seeking a Front Desk Supervisor at Aloft Tampa Downtown to assist in managing Front Office operations. You will ensure guest satisfaction,... ...responsibilities. The ideal candidate has at least a year of customer service experience, excellent communication skills, and the...
Hei Hotels
Tampa, FL3 days ago - Optic-Marketing-Group is looking for a highly motivated Client Services Account Manager to work remotely and focus on customer service and marketing campaigns. Ideal candidates have 3-5 years of experience in account management and are familiar with digital marketing practices...Remote jobWork from homeFlexible hours
- ...Group in Tampa, Florida, is seeking a highly motivated Client Services Account Manager. This remote position requires 3-5 years of marketing account management experience and a passion for customer service. The ideal candidate will act as the main point of contact for...Remote jobFlexible hours
$60k - $70k
...love and look forward to every day. Position Overview As a Client Success Partner, you will oversee Fooda’s restaurant network & client... ...market. On-board, train, and launch new restaurants. Assist in managing daily operations, addressing on-site issues, coordinating menu...Full timeWork experience placementWork at officeLocal areaImmediate startFlexible hoursFooda
Tampa, FL2 days ago- ...is seeking a dedicated individual to supervise front office personnel and enhance guest satisfaction. You will be responsible for managing check-ins, resolving guest issues, and training staff in high-quality service. The ideal candidate will have a High School Diploma...Shift work
Seminole Gaming
Tampa, FL3 days ago - A high-performance consulting firm is seeking a Client Success Manager in Tampa, Florida. This full-time role focuses on onboarding and managing client relationships in a fast-paced environment. Responsibilities include managing the client onboarding process, coordinating...Full time
- GravitateDigital is searching for a Client Success Manager in Tampa, Florida. This fully remote position focuses on delivering exceptional client experiences while driving account growth and retention. Responsibilities include managing client communication, leading onboarding...Remote job
$55k - $65k
Enumerate is seeking a Relationship Manager to serve as a trusted advisor for clients. You... ..., providing timely and results-based customer service. This role requires collaboration... ...ideal candidate has 2+ years in Customer Success or Account Management and must possess...Remote job- ...Store Manager Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service...Local areaNight shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- client success manager Tampa, FL
- customer success manager remote Tampa, FL
- strategic customer success manager Tampa, FL
- customer success executive Tampa, FL
- customer success manager Tampa, FL
- success manager Tampa, FL
- customer retention Tampa, FL
- customer liaison Tampa, FL
- customer marketing Tampa, FL
- customer satisfaction Tampa, FL