Technical Operations Manager

Visa sponsorship provided: No Location: Atlanta, GA Remote Status: no remote Pay Type: Annual Salary Salary: 110000-120000/US Dollars Occupational Categories: Engineering/ Manufacturing/ Production/ Operations Industry(ies): Architectural/ Engineering/ Design Services Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations Northeast of Atlanta, GA.This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.Key ResponsibilitiesLead daily technical operations across Service, Applications, Customer Support, and technical testingProvide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalationsImprove service response times, team productivity, workflows, and operational efficiencyEstablish and track KPIs, priorities, processes, and technical standardsLead onboarding, technical training, and team developmentOversee repair/RGA processes, workplace safety, and 5SCoordinate technical projects and operational improvements with international teamsMaintain strong communication with customers, suppliers, and internal teamsQualifications:Bachelor’s or Master’s degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience consideredProven hands-on technical leadership experience within automation, machinery, field service, or industrial operationsStrong mechanical and electrical troubleshooting skillsPLC and system integration experience; Siemens and EtherCAT experience preferredField service, equipment installation, and commissioning experienceLeadership experience, ideally 3+ years in field service, technical service, or technical operationsExperience driving KPIs, continuous improvement, productivity, and 5SStrong customer-facing and cross-cultural communication skillsDispensing technology experience is a plusGerman or Spanish language skills and/or experience working with international teams is a plusSalesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plusWhy is This a Great Opportunity :Join a growing international organization supporting advanced automation technologyWork with leading manufacturers and engineers across multiple industriesTake ownership of technical operations and directly influence processes and team performanceCombine hands-on technical work with leadership and operational responsibilityCollaborative international environment with opportunities for continued growth