Employee Benefits Operations Leader

Brown & Brown is seeking an Employee Benefits Service and Operations Leader to join our growing team in Minneapolis, MN !

In this role, you will be responsible for overseeing Employee Benefits service operations success. Objectives of this position are to improve overall client service, quality, retention, and related operational efficiencies while supporting business growth, enhancing the teammate experience, and is accelerating strategic initiatives as a key stakeholder. This role serves as a key business partner in thought leadership, execution and management support. The leader will provide guidance and solutions for profit center leadership, service teams and teammates, sales leadership, carrier relationships, and more

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How You Will Contribut

• e:Lead communications and related training efforts with identified cadence alongside local leadership team (ie. Weekly Cheetah Huddles, Monthly Department Meetings, Service Teammate Roll Play, EB Town Halls, othe
• r)Support senior leadership in the overall development and execution of the business strategy for employee benefit
• s.Identify needs and areas for operational improvements in support of business objectives via talent, P&L, investment and/or structural assessment
• s.Manage the implementation of regional and national solutions, tools, processes, and other best practices within the local marke
• t.Assist and partner with regional operations leadership for the development and deployment of service standards, requirements, reporting insights, and enhancement
• s.Support employee benefits technology adoption initiatives and related change management needs for local teammate
• s.Lead office in adopting and maintaining consistent and efficient procedures. Ensure that systems, procedures, compliance standards, and other regulations are adhered to and support evolving B&B IO standard
• s.Support the practice in leveraging analytics and insights to identify deficiencies and related opportunities / operational means to overcom
• e.Deliver on training and development needs to achieve expected levels of client service
• s.Identify, design, and implement strategies in collaboration for local leadership for continued profit center growt
• h.Review, prepare and deliver monthly analyses / project management metrics to measure progress in achieving objective
• s.Holds direct supervisory responsibility for assigned team members, including oversight of day-to-day activities, performance management, coaching, and professional developmen

t.
Licenses and Certificatio

• ns:Completion of Designation / Life & Health Insurance Producer license in good standing. (preferr

ed)
Skills & Experience to be Success

• ful:10+ years' experience in employee benefits and related leadership. (prefer
• red)Associate degree in a business-related field or equivalent work experie
• nce.Strong technical knowledge of coverage in health and life insurance cover
• age.Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary softw

are.
The salary expectations for this role are $150-200k per year based upon experi

ence.
Recruiting Vendor Disclosure Sta

tementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers