SECTION SUPERVISOR

Section Supervisor

The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication and other health care services at little or no cost. OMR is primarily responsible for handling renewal processing for DAB and Non-DAB populations, covering categories such as Disabled Adult Children (DAC), Medicare Savings Program (MSP), Working Disabled, Dialysis, and Waiver Services. Key tasks include analyzing renewals and supporting documents, performing budget calculations, securing clearances, resolving resource matches, and initiating case actions through EDITS, WMS, eMedNY, and utilizing HRA OneViewer.

The Medical Assistance Program (MAP) is recruiting for one (1) Principal Administrative Associate, Level II to function as a Section Supervisor, in MAP's Office of Mail Renewal (OMR) unit who will:

• Responsible for the supervision of several units, comprised of PAA Is, Eligibility Specialists and Clerical Associates involved in the processing of Medicaid eligibility applications.
• Responsible for the review of the very difficult or highly unusual cases.
• Monitor and maintain control of subordinate's performance and activities geared to promote quality of service.
• Assist in the preparation and submission of statistical data and special reports as required.
• Conduct Staff training to ensure that eligibility determinations are consistent with applicable laws and regulations.
• Conduct and participate in the unit's staff meetings with a view toward informing staff of new policies and changes in regulations to provide for efficient functioning.
• Participate in conferences with immediate supervisor regarding the functioning of the units and make recommendations for improvements.

Hours/Shift: 9AM – 5PM (FLEX)

Job ID: 785223

Posted until: 09/07/2026

Title code: 10124

Civil service title: PRINCIPAL ADMINISTRATIVE ASSOC

Title classification: Competitive-1

Business title: SECTION SUPERVISOR

Job level: 02

Number of positions: 1

Work location: 470 Vanderbilt Ave

Administration & Human Resources