Home Comfort Advisor

Job Description

Job Description

The Home Comfort Advisor (HCA) conducts in-home sales consultations focused on HVAC, comfort, and efficiency. The HCA assesses homeowner needs, develops, and presents HVAC replacement/ upgrade proposals, secures sales, processes order, and works with company teammates to ensure customer satisfaction. This position will work with new and existing customers to guide them through the Sales Process while exploring equipment and financing options. 

• Identifies, pre-qualifies and calls on non-contract customers and current contract customers to increase awareness of Company service offerings.
• Prepares estimates for contracts and proposals.
• Familiarity with using Service Titan.
• Follows up on sales leads and lists, both self-generated and via other sources.
• Manages multiple ongoing opportunities particularly focusing on selling service agreements and new equipment.
• Sells, renews, and expands renewable service agreements, to both new and existing customers.
• Maintains a closing ratio on:
  • Generated leads of 70% or higher.
  • Marketed leads of 50% or higher.
• Maintains an average sale price set forth by the brand.
• Utilizes the One Hour Sales System properly on every call.
• Performs a complete customer needs survey on every call.
• Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments.
• Must always be accessible by phone, other than scheduled vacations or holidays
• Demonstrates technical expertise and maintains an elevated level of credibility.
• Recommends solutions and links customer objectives to total value solution and competitive advantage.
• Develops proposals and contracts for residential service agreements.
• Positively and credibly influences service strategies with homeowners
• Effectively writes and presents proposals.
• Negotiates value and addresses resistance, and closes the sale.
• Participates in all company sponsored training classes.
• Always maintains a professional image by:
  • Wearing only company approved and provided One Hour apparel.
  • Following safety policies and procedures.
  • Abiding by ALL One Hour standards of performance and code of ethics.
  • Maintaining a courteous demeanor with all customers and associates.
  • Maintaining company vehicle, ensuring cleanliness and organization, both inside
    and out.
  • Respecting the customer’s property.