Director, WFM & Quality for CX Excellence (Remote)
EVERSANA
Mason, OH
- Remote job
EVERSANA seeks a Director-level professional to lead Workforce Management, Quality, and Training across a multi-site operation. This role will interview, hire, and train associates while shaping staffing models and forecasting. You will partner with HR, IT, and Operations to optimize NICE CXone and WFM platforms, deliver executive dashboards, and drive continuous improvement while maintaining a strong patient-centered culture. #J-18808-Ljbffr EVERSANA
Vacancy posted 2 days ago
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