Front Desk Administrative Assistant

Administrative Assistant - Full Time

Join a supportive team who values compassion, excellence, collaboration, inclusion, hope, and authenticity!

In collaboration with SouthLight's Opioid Treatment Program, the Administrative Assistant serves as a first point of contact and information source for new and existing participants at SouthLight's Garner Road Outpatient Treatment Center.

This position is responsible for a variety of day-to-day operations including, but not limited to: greeting clients and visitors, answering and routing calls, providing check in/check out services to participants, collecting copays and service fees, and keeping paperwork organized.

Schedule: FT, Mon - Fri 12:30pm - 8:30pm.

Pay: Starting at $18.00 per hour.

Benefits: Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $100 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.

Job Responsibilities of an Administrative Assistant:

• Provide superior customer service to all participants, staff, and visitors in a courteous, welcoming, and professional manner
• Manage participant flow by providing timely check-in procedures upon arrival
• Answer incoming calls, providing information regarding treatment services, screening prospective patients, and general inquiries; transferring calls to the appropriate source as needed
• Utilize electronic medical record and advanced clinic automation methadone software to ensure information received is accurate, timely, and moved through the approval process efficiently
• Collect outstanding balances, coinsurances, deductibles, copays, and self-pay balances and accurately post payments
• Reconcile daily receipts and money collected with end of day reports to confirm money balances and prepare individual deposit
• Leverage Eleos AI, an innovative clinical documentation tool that reduces note-writing time so you can spend more time focusing on participant care.

Qualifications of an Administrative Assistant:

Education and Experience:

• Minimum of HS diploma or GED
• Minimum one year of experience in front office, customer service, or related field. Behavioral health experience a plus

Knowledge, Skills and Abilities:

• Professional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Highly organized and detail-oriented
• Demonstrated ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change in a fast-paced environment
• Commitment to strong customer service focus rooted in empathy
• Excellent time management and prioritization skills to handle and manage a high volume of calls
• Organizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner, and to provide accurate and succinct documentation of activities
• Ability to use an electronic medical record system
• Comfortable with MS Office Suite and windows-based applications

About Us:

Tap into your passion at SouthLight. For more than 55 years, SouthLight Healthcare has been a trusted leader in providing compassionate, evidence-based mental health and substance use treatment across Central North Carolina. As a nonprofit organization, we are dedicated to improving lives by expanding access to high-quality care, supporting recovery, and helping individuals build healthier, more hopeful futures. Each year, our team serves thousands of people through outpatient, community-based, and innovative treatment programs designed to meet people where they are.

At SouthLight, our people are the heart of everything we do. We foster a collaborative, inclusive culture where compassion, excellence, authenticity, hope, and innovation guide our work every day. Whether you're providing direct patient care or supporting our mission behind the scenes, you'll join a team committed to making a meaningful impact while investing in your professional growth. If you're passionate about serving others and want to be part of an organization transforming behavioral healthcare in our communities, we'd love to have you on our team.