Customer Experience Specialist

Job Description Customer Experience Specialist Company: Awards TrophyWorld Location: Miami, FL Job Type: Full-Time | In-person | Monday–Friday 8:30 AM–5:00 PM Join a Team That Celebrates Success! Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments. Responsibilities Welcome customers into our showroom and help them explore product options Answer incoming phone calls and assist with orders Prepare accurate quotes and enter orders into our system Recommend related products to enhance the customer’s experience Build long-term relationships with recurring clients Keep the showroom neat, clean, and well-organized Collaborate with the sales team to meet monthly goals What We’re Looking For 2+ years of customer service or retail sales experience A warm, friendly, and professional attitude Excellent verbal communication and listening skills Fast learner, especially with new product catalogs and systems High attention to detail and organization Strong computer and order‑entry skills Bilingual (English/Spanish) is a plus! What We Offer Competitive pay (based on experience) Performance bonuses Paid vacation and holidays Accident and disability insurance Friendly, respectful workplace culture No weekends – Monday to Friday, 8:30 AM to 5:00 PM Company Description Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments. Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments. #J-18808-Ljbffr