Customer Service Specialist

Responsive recruiter Benefits Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Our agency has been proudly serving the Miami community since 1990 and expanded to Boca Raton in 2012. With a combined team of 20 dedicated insurance professionals, we are proud to be nationally ranked and top-producing year after year. Over the past 30+ years, we've celebrated our team's success with incredible, fully-paid trips to destinations like New York, the Caribbean, Las Vegas, Quebec, and more-next stop, Madrid, Spain! Rick Sanchez, our agency owner, is a graduate of Saint Thomas University, where he played Division I collegiate baseball. As a man of faith, Rick is passionate about making a difference in the lives of his team and clients. He's an avid supporter of charities such as Boys & Girls Clubs of America and St. Jude Children's Research Hospital. Our office culture is all about family, respect, and collaboration. We focus on providing every team member with the tools, training, and support they need to succeed. By fostering trust, confidence, and accuracy, we ensure that our team members thrive professionally while also creating financial opportunities for their families. We're looking for candidates with strong communication skills, a positive phone presence, organizational abilities, and tech-savviness to work within our systems. While being bilingual (English / Spanish) is a plus, it's not a requirement. If you're looking for a rewarding career in a supportive, growth-oriented environment, we'd love to hear from you! Role Description As a Customer Service Representative - State Farm Agent Team Member with Rick Sanchez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. Qualifications Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation: $45,000.00 - $60,000.00 per year Are You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Rick Sanchez - State Farm Agent may be the right fit for you! About Our Agency Our office is located in various parts of Florida. We look forward to speaking with you! State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr